Systems Engineer who supports multiple applications in Incident, Problem and Change Management. Manages daily tasks, supports small projects independently and large projects as part of a team. She/he will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. They will ensure functioning of the production environment with a focus on maintaining stability and control. Their daily routine require that they possess the ability to solve complex production issues under tight service level requirements and pursue root cause and problem resolution follow-up. Some tasks include but not limited to:
Provide 7 x 24 Incident and Problem Management support of Global Banking Applications.
Serve as a subject matter expert for the application within your purview
Analyze production issues including triages by analyzing java code, complex SQL queries & stored procedures
Express new ideas, concerns and opinions directly to cross functional team in team meetings, face-to-face interactions and via remote-working tools
Manage complex information, processes and relationships to derive simple solutions with a focus on risk management and mitigation
Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies.
Manage client and business partner expectations demonstrating empathy to client situations and challenges.
Apply strong business acumen to daily routine
Effectively communicating and documenting issues including those with business/client and technical impact
Provide stand-by & after hours support on a rotational basis for production support and change activities, as needed
Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation
Supports Operations and other support teams to adopt alliance to ITIL standards-based methodology.
Working knowledge of all components of applications; infrastructure systems; middleware; and multiple backend database technologies
Represents Stability Services to partnering organizations
Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management
Management and co-ordination of all activities necessary to identify root cause, initiate resolution of problems, identify preventative actions and Requests for Change Reporting
Possesses technical fundamentals for Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.
Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)
Collaborate on projects across numerous partnering organizations including application development, architecture, Release Management, Technology & Infrastructure Services.
Support small and large projects, programs or processes with significant business impact involving cross-functional teams.
Primary Skills : Unix, Linux, production support.
Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
1-5 years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
Excellent written and verbal communication skills (English)
Knowledge of event driven and schedule driven batch processes.
Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc
Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration.
Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.
Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues.
Ability to suggest, implement ideas for enhancing the customer.
Experience implementing and maintaining distributed system software o Excellent oral and written communication skills (English)
Experience with ITIL framework o Can interact and provide support to our internal and external customers effectively
Proficiency with HP NonStop/Tandem utility/Tools (FUP, SCUP, SPOOLCOM, ENFORM, SQLCI, Golden Gate, Enscribe, OSS, Pathway, EMS etc.,)
Strong operating system knowledge in HP NonStop/Tandem, Unix and Windows including strong scripting skill.
Exhibit strong teamwork skills among team members and business partners
Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
Network Concepts (Firewall, Proxy, Load Balancing);
Excellent Knowledge of Monitoring Tools such as Splunk, AppDynamics, and Tivoli
Excellent Trouble shooting skills. o Optional Knowledge around payments.
Shift:1st shift (United States of America)
Hours Per Week:40
The job skills required for Systems Engineer include Analysis, Linux, Troubleshooting, Operating System, Written Communication,and Technical Support etc. Having related job skills and expertise will give you an advantage when applying to be a Systems Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Systems Engineer. Select any job title you are interested in and start to search job requirements.