Job Description:

Come join an exciting team within Global Information Security (GIS). Cyber Security Technology (CST) is a globally distributed team responsible for cyber security innovation and architecture, engineering, solutions and capabilities development, cyber resiliency, access management engineering, data strategy, deployment maintenance, technical project management and information technology security control support.

The individual in this role will partner directly with Software Engineering, Core Tech Infrastructure (CTI) Engineering, and Production Services teams to improve reliability and observability for the services they support by planning and implementing any instrumentation, tooling, ticketing, alerting and on-call routines defined in observability designs. This individual typically supports services with less strenuous reliability requirements as they learn Site Reliability Engineer (SRE) standards and practices. This role will engage in production triage efforts and Problem Management routines, using the experiences to continue to grow their SRE knowledge and to start identifying potential gaps in the observability design or implementation. This individual will also focus heavily on software development activities, with a focus toward delivering automated solutions to eliminate operational ‘toil’ and suggesting code enhancements to software engineering teams to help improve the reliability or observability of the service.

Key Responsibilities:

• Leverage guidance from SRE II and Sr. SRE resources to establish effective monitoring/observability solutions.
• Work with monitoring tools and Application Development teams to enhance monitoring capabilities and modify monitoring dashboards for new observability plans created in support of initiatives or continuous improvement efforts.
• Develop software or system scripts to simplify or eliminate the dependence on human intervention for recurring tasks.
• Contribute to a catalog of extensible reliability tools and libraries that can be leveraged for common instrumentation, automation, and operational needs by both Application Production Services (APS) and Application Development teams.
• Partner with solutions engineers and application teams to implement the necessary code changes to make use of common reliability libraries and tools and help Production Support and Application Development teammates understand how to use them.
• Engage as a subject matter expert (SME) in Incident triage efforts, failure scenario modelling and work with Problem Manager to diagnose root causes for incident / problem management investigations.
• Work with Production Support teams to perform knowledge transfer, playbook updates and training for new monitoring capabilities.
• Identify vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring and to help define solutions to reduce manual support effort and/or improve system reliability.
• Participate regularly in an on-call rotation with Production Support teammates to learn more about reliability issues affecting their portfolio.

Required Skills:

• Previous Systems Engineering and Deployment experience
• Previous Application Management and Support experience
• Understanding of software and/or application lifecycle and the implementation of security principals throughout
• Understanding of complex environments, their sub-components, concepts, and interactions
• Experience with databases and associated query languages
• Experience in security vulnerability remediation
• Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.
• Experience in scripting/automation languages
• Proficient in Windows and Linux server support and access systems
• A broad knowledge of information security principles
• Ability to work independently on initiatives with little oversight
• Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers
• Ability to identify, analyze, and address problems to resolve issues in a way that minimizes negative impact and risk to the organization
• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Strong leadership skills and qualities which enable you to work with peers and various levels of management
• Effective oral and written communication skills
• Highly motivated, self-driven individual with a desire for growth through learning

Enterprise Role Overview:

The SRE will partner directly with Software Engineering, CTI Engineering, and Production Services teams to improve reliability and observability for the services they support by planning and implementing any instrumentation, tooling, ticketing, alerting and on-call routines defined in observability designs. They typically support services with less strenuous reliability requirements as they learn SRE standards and practices. SREs will engage in production triage efforts and Problem Management routines, using the experiences to continue to grow their SRE knowledge and to start identifying potential gaps in the observability design or implementation. The SRE will also focus heavily on software development activities, with a focus toward delivering automated solutions to eliminate operational ‘toil’ and suggesting code enhancements to software engineering teams to help improve the reliability or observability of the service.

Shift:

Hours Per Week: