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Senior Operations Manager (Team Leader)

Newark, DE | Full Time
Expired

Job Description

Job Description:

This role directly manages a team of 10 analysts in the Prepaid Claims Processing organization overseeing daily activities and ensuring adherence to procedures and regulatory requirements (e.g. transaction research). Responsibilities include: develop and implement new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Review and recommend new methods and procedures to make daily operations in the organization more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. At least two years of Fraud or Claims experience is preferred.

Desired Skills:

  • Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects.
  • Incumbents normally have 2-4 years of operational management experience.
  • Strong analytical, risk management and organizational skills with a focus on attention to detail.
  • Ability to think strategically across the organization to identify opportunities to improve overall performance and efficiency.
  • Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
  • Requires a thorough knowledge of the department or business units functional area or products.
  • Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Career Path for Senior Operations Manager (Team Leader)

The following is the career advancement route for Senior Operations Manager (Team Leader) positions, which can be used as a reference in future career path planning. As a Senior Operations Manager (Team Leader), it can be promoted into senior positions as an Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Operations Manager (Team Leader). You can explore the career advancement for a Senior Operations Manager (Team Leader) below and select your interested title to get hiring information.