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Senior Operations Analyst

Scranton, PA | Full Time
Expired

Job Description

Job Description:

Enterprise Role overview:

Responsible for the day to day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research. Coordinates the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment. Initiates projects and alternatives to improve operations efficiency. Ability to use Microsoft Office to support status reporting requirements. Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Individuals typically have 3-5 years of experience. Bachelor degree or equivalent preferred.

LOB Job Description:

The Senior Operations Analyst will be responsible for reviewing and processing all work for the Escrow Management Service Product (EMS) within Global Banking Operations. The candidate is the first point of contact for inquiries from EMS account clients and business partners via email or phone channel. Responsible for reviewing, analyzing and/or determining the appropriate handling and resolution of client requests.  May also work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.  Candidate will be responsible for processing/verifying sub-account set ups, allocations, maintenance, and disbursements for the EMS Product.  Other responsibilities include operational support tasks of assigning incoming work, assisting with audit reviews, regulatory reporting for sub-accounts as it relates to deposit interest income, gathering statistical information for monthly report creation. Candidate will conduct simple/complex research and provide timely responses to inquiries by utilizing the various bank systems to support client requests. The candidate must actively support a team environment, quickly shift priorities while focusing on the needs of our customers and maintain an organized approach to managing daily activities to achieve optimal efficiency and productivity. The candidate should be able to work quickly without sacrificing quality and should also demonstrate the ability to build effective relationships with business partners and clients. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents should have a working knowledge of operations acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Required Skills:

Individuals typically have 2 to 4 years of experience in banking and/or treasury management services
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Ability to analyze and resolve customer inquiries
Mainframe experience with some experience with GFS, iCON, ImageView, GCA and GIN.
Previous positions must have included solid customer contact
PC proficiency - experience with all Microsoft Office applications, particularly Excel
Experienced in reviewing, writing and/or modifying procedures.
Manages multiple priorities with attention to detail
Working knowledge of tax forms
Strong business partnering and relationship management skills
Self-motivated; able to work unsupervised
Strong time management and task prioritization skills with the ability to manage their own time and tasks
Able to ask critical questions to identify opportunities
Manages risk effectively Individuals typically have 2 to 4 years of experience in banking and/or treasury management services

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Skills for Senior Operations Analyst

The job skills required for Senior Operations Analyst include Futures, Microsoft Office, Attention to Detail, Verbal Communication, Time Management etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Operations Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Operations Analyst. Select any job title you are interested in and start to search job requirements.

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Career Path for Senior Operations Analyst

The following is the career advancement route for Senior Operations Analyst positions, which can be used as a reference in future career path planning. As a Senior Operations Analyst, it can be promoted into senior positions as a Private Label Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Operations Analyst. You can explore the career advancement for a Senior Operations Analyst below and select your interested title to get hiring information.