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Production Specialist I

Bank Of America Charlotte, NC
Full Time | Banking 3 Months Ago

Job Description:

Job Description

  • Manage and generate existing suite of metrics, reports and dashboards to ensure quality, timeliness and accuracy of reporting meets evolving business requirements

  • Contribute to various key deliverables including business reviews and organization All Hands presentations

  • Influence business partner decisions by providing thoughtful insights driven by data and analytics

  • Support strategic planning processes through building models to forecast different operational scenarios and impacts to our business

  • Partner with our data engineering and data warehouse teams to test and implement new data and metrics in our reporting environment

  • Identify and support project rollouts for new tools and process changes to drive more accurate and automated reporting

  • Support ad-hoc reporting, analysis, and define requirements for report automation

  • Ensure production and performance SLAs are met and escalate issues which needs attention.

  • Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.

  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.

  • Running the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix).

  • Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

  • Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application

  • Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.

Required Skills

  • Bachelor’s Degree or higher from a leading College or University

  • Strong knowledge of Oracle, SQL, Excel VBA

  • At least 3 to 5 years of experience in supporting IT Operations Metrics Reporting

  • Familiar with Tableau tool

  • Strong knowledge with Microsoft Excel and PowerPoint

  • Creative problem solver who thrives in a fast paced environment

  • Excellent collaboration skills working with multiple departments and individuals to reach common solutions

  • Inquisitive and challenge the effectiveness of current processes and procedures

  • Strong analytical and quantitative skills; ability to determine trends and propose solutions

  • Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.

  • Ensure production and performance SLAs are met and escalate issues which needs attention.

Desired Skills

  • Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.

  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.

  • Exercises judgment within defined procedures and practices to determine appropriate action.

  • Hands on application production support role in Information Technology.

  • Good knowledge on Change Management, Incident Management, Release Management, Problem management and Request Management process.

  • Strong knowledge of Autosys.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

WEBSITE

bankofamerica.com

HEADQUARTERS

FARMINGTON, NM

SIZE

>50,000

FOUNDED

1968

CEO

LINDA BOYCE

REVENUE

>$50B

INDUSTRY

Banking

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About Bank America

Bank America is an insurance company based out of P.O. BOX 15292, Richmond, Virginia, United States.

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The following is the career advancement route for Production Specialist I positions, which can be used as a reference in future career path planning. As a Production Specialist I, it can be promoted into senior positions as a Capacity Planning Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Production Specialist I. You can explore the career advancement for a Production Specialist I below and select your interested title to get hiring information.

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If you are interested in becoming a Production Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Production Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Production Specialist job description and responsibilities

Develop cost-effective production solutions while maintaining high quality and productivity.

01/13/2022: Erie, PA

Directs and coordinates activities of assistants and other personnel during production.

01/22/2022: Salt Lake City, UT

Ensure timely product production, shipping and delivery to customers.

12/28/2021: Austin, TX

Locates and secures settings, properties, effects, and other production necessities.

01/05/2022: Salt Lake City, UT

Maintain production documentations and generate routine and ad-hoc reports.

01/28/2022: Lynchburg, VA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Production Specialist jobs

A portfolio of work may help aspiring media production specialists land jobs.

01/02/2022: Mesa, AZ

Understand the flow of production and adhere to operations visual management system and production process.

12/30/2021: York, PA

Worked with colleagues to centralize and maintain a knowledge base of best practices related to production.

01/17/2022: Lubbock, TX

Conduct research or utilizes knowledge training for defining format, approach, content, level and medium which will be most effective, meet objectives and remain within budget.

02/15/2022: Los Angeles, CA

Direct and coordinates activities of assistants other personnel during production.

12/31/2021: Albany, NY

Step 3: View the best colleges and universities for Production Specialist.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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