Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description

​Responsible for the testing of various systems conversion/modification and collateral projects. Daily responsibilities of this position include execution of test scripts and identification and tracking of defects in Application Lifecycle Management (ALM). Data prep and conditioning of accounts as necessary. Provide daily updates to test leads and managers as needed. Review and validate changes across various collateral types and data sources.

Job Description:

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution
• Responsible for the planning and delivery of testing in support of initiatives including various conversions, modifications and BAU maintenance/break fix changes
• Lead efforts around test strategy/planning and execution including reviewing changes across various collateral types and data sources
• Author test plan, scripts and gather approvals
• Procure test data, data prep and conditioning of accounts
• Manage resource plan, secure resources, lead test execution, track business completion, log and track defect remediation of test scripts and document results
• Escalate and clear obstacles/impediments for successful test delivery​
• Track post production validation script execution and business certification to confirm that initiative requirements and user expectations have been met
• Complete defect root cause trend analysis, remediation, lessons learned to improve in upcoming releases. Document best practices to be adopted going forward to prevent issues from reoccurring in future releases

Required Skills: (Must have these skills to be minimally qualified)

• 2 or more years of experience with either: Application Lifecycle Management (ALM), defect management and tracking, SQL Server Studio and data analytical skills, XML data files
• Experience with Agile and Waterfall project management testing methodologies
• Knowledge of JIRA, SQL Server Studio and data analytical skills
• Establishes testing standards and procedures
• Directs and establishes overall testing approach/strategy
• Test plan/scripts, test execution, reporting
• Strong oral & written communications in addition to high attention to detail
• Familiarity with letter development
• Home Loans, Consumer Card, Deposit Products and bank communication methodologies and platforms
• Project management and business/technical experience
• Active listening & decision making skills
• Collaboration & influencing skills

Desired Skills:

• Enthusiastic, energetic, determined and positive especially under pressure
• Ability to navigate enterprise, research and resource information across the bank
• Critical thinker, problem solving skills and risk minded
• Proficient using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio

Shift:

Hours Per Week: