Job Description:

Enterprise Role Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures for Insurance renewals, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Lob Job Description:

Responsible for data entry and processing related to all insurance renewals, system entry and correspondence in an accurate and timely manner for a high volume production department. Must accurately apply procedural knowledge and guidelines for appropriate handling of documents. Process all insurance related correspondence including necessary research and contact with customers and/or carriers, and provide documentation to support actions taken. Provide back up support to call center by handling calls during peak call volume. Various administrative duties (i.e. faxing, photocopying, imaging prep, etc.) and production tracking. Requires HS Diploma or equivalent and 3 - 5 years functional experience. Must have the ability to multitask with attention to detail and accuracy. Must be customer oriented with effective comprehension, listening, verbal and written communication skills. Must have the ability to work well in a high volume production environment and meet established goals. Must have the ability to work well with others and follow directions. 3 or more years of data entry experience or equivalent, preferably in an insurance environment.

Required Skills:

• 1 years of insurance experience

• Working knowledge of Word, Excel and Outlook

• Advanced computer literacy, particularly Excel

• Comfort utilizing multiple computer systems simultaneously to access data rapidly

• Detail oriented and highly organized

• Persistent when working on a difficult or complex problem

• Analytical – able to learn a complex pattern and then identify inconsistencies

• Willing to ask questions and learn on the job – self-starter

• Able to cooperate and work well with others

• Communicates confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties

• Consistently process volume with precision and time management

Desired Skills:

• BS/BA degree

Shift:

Hours Per Week: