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Security Shift Supervisor

Rock Island, IL | Full Time
Expired

Job Description

SECURITY SHIFT SUPERVISOR

Must be 21 years old

Level = Entry

Job Location = Bally's Quad Cities Casino & Hotel - Rock Island, IL

Position Type = Full Time

Education Level = Not Specified

Travel Percentage = None

Job Category = Customer Service

Position Summary:

Responsible for the safety of guests, employees, company property, and assets. Responsible for the overall supervision and management of the Security Department operations in the absence of the Assistant Director and Director. Maintains a high level of guest service and provides effective conflict resolution.

Essential Functions:

  • Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Supervises and manages the daily activities of security staff for their respective shift.
  • Maintains performance, personnel, and operational records.
  • Oversees the physical security of the casino and company assets.
  • Responsible for the physical safety of guests, employees and property, recommends improvement measures
  • Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
  • Ensures all applicable personnel adhere to the Adopted Rules, MIC’s, IC’s, and company policy & procedures.
  • Trains, develops, and schedules security staff.
  • Disseminates pertinent information to security staff.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Knowledge of all promotions and events.
  • All other duties as assigned.

Non-essential Functions:

Education & Experience:

  • High School graduate or equivalent
  • College or military education preferred
  • Prior security, safety, or loss prevention experience preferred
  • Supervisory experience preferred

Knowledge, Skills & Abilities:

  • Excellent customer service skills
  • Ability to lead, influence others and coach for success
  • Strong administrative, organizational and decision  making abilities
  • Excellent written and verbal communication skills

Physical Requirements:

  • Physically mobile with reasonable accommodations
  • Respond to visual and aural cues
  • Read, write, speak, and understand English
  • Able to work flexible shifts
  • Operate in mentally and physically stressful situations

Environmental Working Conditions:

***Pass a company background investigation***

Skills for Security Shift Supervisor

The job skills required for Security Shift Supervisor include Customer Service, Physical Security, Loss Prevention, Verbal Communication, Guest Service etc. Having related job skills and expertise will give you an advantage when applying to be a Security Shift Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Security Shift Supervisor. Select any job title you are interested in and start to search job requirements.

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Career Path for Security Shift Supervisor

The following is the career advancement route for Security Shift Supervisor positions, which can be used as a reference in future career path planning. As a Security Shift Supervisor, it can be promoted into senior positions as a Security Supervisor Senior that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Security Shift Supervisor. You can explore the career advancement for a Security Shift Supervisor below and select your interested title to get hiring information.