SECURITY SHIFT SUPERVISOR

Must be 21 years old

Level = Entry

Job Location = Bally's Quad Cities Casino & Hotel - Rock Island, IL

Position Type = Full Time

Education Level = Not Specified

Travel Percentage = None

Job Category = Customer Service

Position Summary:

Responsible for the safety of guests, employees, company property, and assets. Responsible for the overall supervision and management of the Security Department operations in the absence of the Assistant Director and Director. Maintains a high level of guest service and provides effective conflict resolution.

Essential Functions:

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Supervises and manages the daily activities of security staff for their respective shift.
• Maintains performance, personnel, and operational records.
• Oversees the physical security of the casino and company assets.
• Responsible for the physical safety of guests, employees and property, recommends improvement measures
• Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
• Ensures all applicable personnel adhere to the Adopted Rules, MIC’s, IC’s, and company policy & procedures.
• Trains, develops, and schedules security staff.
• Disseminates pertinent information to security staff.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Non-essential Functions:

Education & Experience:

• High School graduate or equivalent
• College or military education preferred
• Prior security, safety, or loss prevention experience preferred
• Supervisory experience preferred

Knowledge, Skills & Abilities:

• Excellent customer service skills
• Ability to lead, influence others and coach for success
• Strong administrative, organizational and decision making abilities
• Excellent written and verbal communication skills

Physical Requirements:

• Physically mobile with reasonable accommodations
• Respond to visual and aural cues
• Read, write, speak, and understand English
• Able to work flexible shifts
• Operate in mentally and physically stressful situations

Environmental Working Conditions:

***Pass a company background investigation***