Do you thrive in an environment where technology can transform a customer’s day to day?

Are you interested in joining one of the fastest growing professional services firms in the nation?

If yes, consider joining Baker Tilly US, LLP (BT) as a Product Designer! At BT your main responsibilities will include working directly with the developers, project managers and customers to define and translate functional business requirements into software solutions with high customer satisfaction and successful customer adoption.

As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.

Does this describe you?

• You want to work for a leading professional services firm whose owners have both their clients’ and employees’ best interests in mind and are transparent in their decisions
• You want to grow professionally and develop your client service and technical skills to build a career with endless opportunities now, for tomorrow

What you will do:

• Be a trusted member of the engagement team and responsible for:
  • Managing multiple customers simultaneously to successfully design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption
  • Gathering requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team
  • Maintaining deep knowledge of the Sage Intacct software including understanding of the core and advanced modules, as well as staying current with the latest product features and enhancements
  • Defining and supporting the roll-out of specially developed solutions that integrate with the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices
  • Developing and communicating project plans while supporting the on-time delivery and on budget execution
  • Conducting training for customer end-users at all levels of the organization and relate system functionality to customer business requirements
  • Effectively documenting customer business requirements into software solutions and business management processes utilizing BTs best practices
  • Responding to customer technical support issues related to the system implementation of newly developed solutions
  • Working closely in a team-oriented and collaborate environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion
  • Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests
  • Contributing to and use knowledge repository of deployment best practices and enhancing tools and repeatability of service delivery
  • Serving as an escalation point for project issues
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Successful candidates will have:

• High school diploma required, bachelor's degree preferred, preferably in accounting, MIS or computer science
• One (1) years’ experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions and/or experience as a business analyst working with core accounting and finance software
• Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment desired
• Ability to deploy advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions
• Experience in assessing client requirements across a broad array of business processes
• Programming/coding experience a nice-to-have for translating business requirements into technical solutions and being able to “speak the language” of technology
• Advanced proficiency with Excel (pivot tables, VLOOKUP’s, macros, etc.) is a nice-to-have for efficient data mapping, integration, and migration of customer data
• Experience supporting or using Sage Intacct is a differentiator
• Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability
• Microsoft Suite skills
• Eligibility to work in the U.S. without sponsorship preferred

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Baker Tilly US, LLP (Baker Tilly) is a leading advisory, tax and assurance firm, providing clients a genuine coast-to-coast and global advantage with critical mass and top-notch talent in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 36,000 professionals and a combined worldwide revenue of $4.0 billion.

Many of Baker Tilly’s roles have the opportunity to work remotely. Please discuss with your talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.