You haven't searched anything yet.
About Babel Street and the role:
Babel Street illuminates identity and information for a safer, more productive world. Engineered for mission-critical applications, our proven AI-powered products transform data into knowledge, build a more complete picture around identity, and discover digital evidence. Our advanced data analytics and intelligence platform, combined with a robust text analytics engine, helps teams rapidly transform massive amounts of global, multilingual data into actionable and contextual insights so they can act with confidence. Every day, we work with our customers in highly-regulated, high-stakes industries such as financial services, healthcare, legal and law enforcement, and the global public sector. The actionable insights we deliver safeguard lives and protect critical assets around the world. Learn more at babelstreet.com.
A Customer Experience Manager seeks to deliver a positive customer experience and assist with customer retention along with exploring opportunities for growth. In this role you will be responsible for providing frontline support to Babel Street customers globally and working with our revenue team to ensure customers achieve outcomes they desire from utilization of our products and services. This is a hybrid role based out of our Ashburn, VA office.
Additionally, you will be a primary point of contact for key customers and will be responsible for building and maintaining strong relationships with them. You will identify and communicate customer needs and concerns to relevant teams within the organization, and work with cross-functional teams to resolve customer issues and identify solutions. You will also collaborate with the customer success, product, marketing, and development teams to develop and deliver customer success resources and materials and assist with onboarding and training new customers. You will need to work across teams to solve issues reported by our customers.
What you will do:
What you will bring:
Benefits at Babel Street (just to name a few...)
Babel Street is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Babel Street will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. In addition, Babel Street's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request, we will provide you with more information about such accommodations.
Full Time
IT Outsourcing & Consulting
$85k-107k (estimate)
12/01/2022
12/07/2023
babelstreet.com
RESTON, VA
100 - 200
2012
JEFFREY CHAPMAN
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.