Customer Experience Agent

 We are committed to providing our players with the highest level of quality service 24/7 365 and continuing our track record of outstanding response times.We go beyond the typical call center by focusing on player experience and problem solving. As a Customer Experience Agent, you will utilizea variety of systems and software to address the diverse needs of our players through call, chat, and email. As we continue to grow, we are looking for only the best in the industry.

What you get to do

• Answer multiple customer requests through phone, chat, and email, as they come through the queue
• Manage various interactions at any given time while providing exceptional quality of service to every customer
• Work as part of a dedicated team to explain regulations, policies, and procedures to customers and find great solutions to their inquiries in a seamless and positive way
• Utilize resources to obtain solutions for customer issues
• Maintain clear understanding of gambling laws, regulations, and compliance
• Strictly follow company process and procedures when verifying customer and account date or other confidential information
• Make outbound customer contact as needed for follow up
• Review, verify, and approve customer changes
• Be on time and satisfy attendance requirements
• Other tasks as assigned by leadership

What you bring to the team

• Steller Communication Skills
• Adaptable Problem Solver
• Tech Savvy
• Creative & Innovative Thinking
• Initiative & Drive to get things done
• Organized & Detail Oriented
• Skilled Multi-Tasker
• Integrity
• Excellent Interpersonal Skills
• Team Spirit & positive attitude
• Dependable & Reliable

 Benefits of working for GPN

• Full benefits to ensure you and your family are safe, healthy & happy.
• Paid Time Off to relax and rejuvenate
• Various shifts to allow the best work/life balance for you
• Opportunities for growth in your career
• Competitive pay
• The best technology
• A creative and innovative culture where all team members are valued and supported
• Lunches, Snacks, & Coffee provided
• And more!

About UsGame Play Network is changing the gaming industry by creating unique products at the explosive intersection of gambling and mobile games. Headquartered in Los Angeles, we offer full benefits and flexible working conditions. We’re a creative, driven team that loves solving problems and seeing projects through to success. Join us!