Position Summary :

Under the direction of the Director of Member Services, this position is responsible for coordinating the daily transportation of Watts Healthcare (WHCC) new patients and members, by receiving incoming pick-up calls, making outgoing calls and maintaining the daily list of cancellation reasons. This position also coordinates transportation request forms with transportation vendors (e.g. Taxi, Uber Health etc.) and/or WHCC’s transportation department.

Essential Functions:

• Receives incoming pick-up calls; makes outgoing calls to members to alert them of driver’s arrival time, and maintains daily list of cancellations, noting reasons for cancellation.
• Dispatches vehicles for the transportation needs of WHCC patients to and from their designated medical centers and other locations.
• Coordinates and schedules WHCC members for transportation services (from scheduled destinations) to their primary care providers.
• Ensures a smooth delivery of transportation service by problem solving and coordinating with WHCC drivers and/or contracted vendor designee.
• Coordinates with clinic staff for transporting members to and from their home or preferred locations to various WHCC primary care sites.
• Performs data entry of member’s days of attendance and participation in transportation for all WHCC appointments.
• Coordinates and confirms driver routes (master driver manifest) to maximize vehicle capacity and member satisfaction.
• Daily communication with transportation drivers to ensure they are informed of members’ individual transportation needs/or concerns (i.e. walker, wheelchair, cognitive status, etc.).
• Monitors driver’s daily logs to ensure compliance; performs daily collecting, logging and tallying, as needed, of all trips provided by WHCC transportation (i.e. cross reference monthly invoices with number of trips).
• Responds to any inquiries by drivers concerning member/patient pick-ups, with timely and efficient response.
• Reports all obstacles or difficulties to department supervisor concerning the safe, efficient, and courteous provision of transportation services provided to WHCC members.
• Participate in daily huddles with the transportation drivers as appropriate meetings/committees as required.
• Perform all other related duties as assigned.

Secondary Responsibilities:

• Cross trains in other duties to provide support during absences, crisis situations or heavy workloads.
• Performs related duties as assigned by the Member Services department.

Minimum Qualifications:

• High School Diploma or GED coupled with a minimum of one year experience in coordinating a program, with preferred experience working in the health care field, logistics or transportation.
• Computer literacy and good data entry skills also required.
• Ability to create and utilize documents and spreadsheets within the Microsoft network of programs.
• Must have superb customer service skills with the ability to portray a warm caring smile over an advanced communicational system.
• Must possess or have the ability to possess a Class B license and the ability to drive a motor vehicle. Must be able to transport patients in short notice due to staff call outs and the needs of the department.
• Fully fluent in English and Spanish required.
• Electronic Health Records experience (i.e. eClinicalWorks) preferred.

SEIU 721 Position (Union)

Physical Requirements :

Performs all or some of the following tasks during the workday; standing and walking much of the day; in addition to reading, writing/typing, speaking, listening and sitting. He or she may occasionally climb or balance, stoop, kneel, crouch or crawl, taste or smell.

When performing patient care:

ü May occasionally lift/carry items weighing up to 10lbs.

ü Will perform duties requiring a full range of body motion including handling and lifting patients.

ü Will utilize manual dexterity and eye-hand coordination.

ü Will experience frequent exposure to potentially infectious agents, communicable diseases, toxic substances, medicinal preparation and other conditions common to a provider’s office.

ü Will need normal, corrected vision and hearing to within normal range.

ü May work under stressful conditions and/or work irregular hours.

COVID-19 CONSIDERATIONS:

All patients are subjected to COVID screening and are required to wear a mask when not receiving treatment. All staff members must be fully vaccinated.

Job Type: Full-time

Salary: $31.00 - $32.97 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Safety equipment provided
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person