Customer Service Agent

B&H has been a proud New York City icon for nearly 50 years – we started as a mom & pop photography shop near City Hall and have grown into an international leader in e-commerce, a Midtown retail anchor, and a tourist destination for our many customers visiting from across the country and around the world. B&H’s two founders, who still come to work every day, built the company on a simple belief, ‘if you treat people right, they will come back.’  Honesty, sound advice, and an old-school approach to service and standing behind what we sell explains B&H’s growth and success. While much has changed over the years, our commitment to our values is unwavering.    Over the past two years, B&H has been named as a Forbes Best Employer, a Newsweek Best in Customer Service Company, and a Newsweek Best Online Shop.   We are looking for people who want to join us and become part of a rapidly growing, successful retailer, unique brand, and industry leader, and who want to grow their career as part of our team.   B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment.   Job Overview: The Customer Service Agent is a mission-critical position responsible for ensuring and maintaining B&H’s exemplary level of customer service and satisfaction. As a Customer Service Agent, you will interact directly with our most valued asset: our customer. Responsibilities include helping customers with order inquiries, changes to orders, returns, exchanges, and above all, making every effort to provide customers with the level of service and solution that we all want from our favorite brands.  We want people who love turning lemons into lemonade!   Essential Responsibilities:Address customer inquiries by providing information on orders, billing information, and shipping statusResolve issues by listening to the customer’s situation, determining the cause of the issue, providing the best solution to the problem, expediting the correction, and following up to confirm resolutionEnsure customer satisfaction through top notch interpersonal communication, problem solving, attentiveness, and patienceTurn every interaction into a brand-building experience that deepens customer connections to B&H   Specific Knowledge, Skills and Abilities:Friendly personality with a talent for solving problems and a built-in gift for engaging with peopleEmbodies a professional demeanor and enjoys providing friendly, polite, and courteous customer serviceMust be articulate and possess excellent interpersonal and communication skillsMust be comfortable working with computers and possess strong analytical skillsMust be a team player who enjoys working collaborativelyAbility to become familiar with company policies and proceduresMust be comfortable being on the phone for extended periods of time   We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Salary : $22 - $28