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POSITION PURPOSE
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
PHYSICAL DEMANDS
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
EDUCATION
High school or equivalent education required.
EXPERIENCE
LICENSES OR CERTIFICATIONS
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Other
Business Services
$39k-47k (estimate)
11/16/2022
01/03/2023
azulhospitalitygroup.com
SAN DIEGO, CA
50 - 100
2007
DOUGLAS LEIBER
$5M - $10M
Business Services
EXTENSIVE EXPERIENCE & EXPERTISE IN ALL ASPECTS OF HOTEL MANAGEMENT AZUL focuses on hotels with unique destination and product attributes including Lifestyle Hotels, Resort & Destination Properties, Boutique Select Service, and underperforming assets. AZUL CORE Whether for a single asset or a portfolio, AZUL provides a fully integrated operating platform that has extensive support and resources for all facets of hotel operations. The management team includes some of the best leaders in the hospitality industry providing: Rigorous Management | Product Repositioning | Progressive Sales & Marketi...ng Strategies | Revenue Management Oversight | Guest & Brand Excellence | Food & Beverage Innovation | Financial Reporting | Accounting & Compliance | Project Management | Technical & Pre-Opening Services AZUL MISSION & VALUES The foundation of successful hospitality is and always has been exceptional guest, client & associate service. In keeping with that belief, our culture is defined by eight core service values, which drive our mission: 1. Maintain a professional staff of the highest standards through continuous training and development 2. Anticipate and exceed our guests & clients expectations with genuine sincerity 3. Treat each guest, client and fellow associate with respect, honesty, appreciation, and concern 4. Protect and further the clients and our companys financial well-being 5. Perform all responsibilities safely, legally, and ethically 6. Continuously strive for product improvement 7. Respect and care for our clients assets 8. Communicate positively about our guests, clients and associates at all times AZUL CAREERS AZUL is always looking for associates with a true passion for the hospitality industry. We want professionals who aspire to elevate their craft. We believe in a culture that inspires excellence and yet maintains a healthy lifestyle. If you are looking for a hospitality company that will help realize your potential, we encourage you to apply.
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The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.