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AZUL HOSPITALITY
Palm Springs, CA | Other
$39k-47k (estimate)
4 Months Ago
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$32k-42k (estimate)
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Columbia Hospitality
Palm Springs, CA | Full Time
$29k-39k (estimate)
1 Month Ago
Guest Services Agent
AZUL HOSPITALITY Palm Springs, CA
$39k-47k (estimate)
Other | Business Services 4 Months Ago
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AZUL HOSPITALITY is Hiring a Guest Services Agent Near Palm Springs, CA

Job Details

Job Location: Hyatt Palm Springs - Palm Springs, CA
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Any
Job Category: Hospitality - Hotel

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

ESSENTIAL RESPONSIBILITIES

  • Greet and welcome guests upon arrival.
  • Execute the registration and checkout process at the front desk.
  • Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
  • Accurately handle cash transactions and balance a cash drawer to the given amount.
  • Acknowledge rewards members and returning guests.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
  • Attend all scheduled training, departmental and hotel meetings.
  • Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
  • Practice safe work habits and ensure safe work practices to avoid injury to self and others.
  • Ensure all privacy and security protocols are followed as well as departmental and company procedures.
  • Answer all calls promptly correctly transfer all calls to appropriate departments.
  • Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
  • Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
  • Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
  • Maintain lobby cleanliness and organization.
  • Assist in booking reservations.
  • Assist with handling mail, packages, facsimiles, and guest items.
  • All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
  • Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.

EDUCATION

High school or equivalent education required.

EXPERIENCE

  • Experience in the hospitality industry preferred.
  • Experience in a front desk or customer service role preferred.

LICENSES OR CERTIFICATIONS

  • N/A

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.


Job Summary

JOB TYPE

Other

INDUSTRY

Business Services

SALARY

$39k-47k (estimate)

POST DATE

11/16/2022

EXPIRATION DATE

01/03/2023

WEBSITE

azulhospitalitygroup.com

HEADQUARTERS

SAN DIEGO, CA

SIZE

50 - 100

FOUNDED

2007

CEO

DOUGLAS LEIBER

REVENUE

$5M - $10M

INDUSTRY

Business Services

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About Azul Hospitality

EXTENSIVE EXPERIENCE & EXPERTISE IN ALL ASPECTS OF HOTEL MANAGEMENT AZUL focuses on hotels with unique destination and product attributes including Lifestyle Hotels, Resort & Destination Properties, Boutique Select Service, and underperforming assets. AZUL CORE Whether for a single asset or a portfolio, AZUL provides a fully integrated operating platform that has extensive support and resources for all facets of hotel operations. The management team includes some of the best leaders in the hospitality industry providing: Rigorous Management | Product Repositioning | Progressive Sales & Marketi...ng Strategies | Revenue Management Oversight | Guest & Brand Excellence | Food & Beverage Innovation | Financial Reporting | Accounting & Compliance | Project Management | Technical & Pre-Opening Services AZUL MISSION & VALUES The foundation of successful hospitality is and always has been exceptional guest, client & associate service. In keeping with that belief, our culture is defined by eight core service values, which drive our mission: 1. Maintain a professional staff of the highest standards through continuous training and development 2. Anticipate and exceed our guests & clients expectations with genuine sincerity 3. Treat each guest, client and fellow associate with respect, honesty, appreciation, and concern 4. Protect and further the clients and our companys financial well-being 5. Perform all responsibilities safely, legally, and ethically 6. Continuously strive for product improvement 7. Respect and care for our clients assets 8. Communicate positively about our guests, clients and associates at all times AZUL CAREERS AZUL is always looking for associates with a true passion for the hospitality industry. We want professionals who aspire to elevate their craft. We believe in a culture that inspires excellence and yet maintains a healthy lifestyle. If you are looking for a hospitality company that will help realize your potential, we encourage you to apply. More
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The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

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They communicate with guests looking to make or cancel hotel reservations.

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Typically they are most often promoted to a Medical Assistant Externship position.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Agent jobs

Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.

02/03/2022: Houston, TX

Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.

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Communicate with housekeeping, maintenance staff or management when guests report problems.

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Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.

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To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.

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Step 3: View the best colleges and universities for Guest Services Agent.

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