Company Description

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.

Join us as we create wonder together.

Job Summary

The Retail Store Manager is responsible for implementing practices, policies, and strategies that support a performance and result-driven culture. This employee will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Assistant Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations. 

Duties and Responsibilities

• Oversees and preforms all functions associated with management and oversight of a retail medical cannabis dispensary
• Maintains in-depth knowledge of every product and strain in the store, as well as industry wide product knowledge
• Administer routine inspections to maintain the accurate inventory of all cannabis products 
• Manage and supervise the activities of dispensary staff, and make recommendations regarding hiring, discipline, termination, or advancement of employees
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operation procedures and a comprehensive understanding of all products being sold 
• Manage daily financial reporting requirements and oversee all cash handling procedures
• Develop and maintain and schedule of all dispensary staff including receptionists, counselors, schedulers, and dispensary technicians. 
• Receive and resolve customer incidents and complaints 
• Assist in ensuring compliance with all relevant statues, regulations, and directives in all respects
• Strive for customer and team member satisfaction in all respects and ensure a customer friendly environment

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency. 
• Must meet age requirement as outlined by state cannabis agency. 
• Able to pass all background checks as required by state cannabis agency. 
• Inventory control experience required
• Prior cannabis experience required 

Education

• High School Diploma or GED required
• Bachelor’s degree or equivalent preferred

Experience

• 4-6 years Retail Management Experience
• Cannabis experience a plus

Knowledge, Skills and Abilities

• Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Building Effect teams: Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company.
• Relationship Building Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
• Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct reports

• Manages department within a function with authority to hire/terminate

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. 
• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings. 
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines. 
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. 
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. 
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. 

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ community, regardless of age, gender, religion, marital or veterans’ status.