Overview

In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Senior Technical Writer to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

We are looking for a Sr. Technical Writer to join a team of Engineers working on a next generation Integration Platform, using the cutting-edge technologies, tools and software methodologies.

Responsibilities

Requirements:

• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Demos, Videos, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Learn complex concepts and communicate the information in a way that is engaging and understood by users.
• Gather customer feedback on documentation to improve usability.
• Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

Your key Responsibilities:

• 7 years of technical writing experience.
• Strong written and verbal communications and experience working with content in multiple mediums.
• Experience working cross-departmentally to communicate the nuts and bolts of a product.
• Strong experience owning an end-to-end documentation creation process.Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• A positive attitude, willing to jump in and tackle new challenges.
• Desire and ability to innovate and improve upon current processes.

Qualifications