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Training Specialist

Arizona City, AZ | Full Time
5 Days Ago

Job Description

*Axon requires employees be vaccinated against COVID-19 as a condition of employment, unless a medical or religious accommodation is approved. As such, newly hired employees will be required to provide proof of their COVID-19 vaccination.

Your Impact

At Axon, we build connected devices such as body cameras powered by an industry-leading digital evidence management, records, and computer-aided dispatch platform. Our hardware, software, and training platforms bring security, efficiency, and transparency to law enforcement and are enabling us to truly change the world. The Axon business is growing rapidly, and we are looking for a dedicated and proven Training Specialist to join our Customer Implementation Services Team in Axon’s Professional Services Organization. You will be a key builder, shaping how we enable and scale the capabilities of our public safety partners as they lead the way to use digital transformation to protect life. The programs that you develop will have an impact on thousands of public safety organizations around the world.

What You’ll Do

Location: Remotely from United States.
Reports to: Sr. Director, Training and Customer Support
Direct Reports: 0
Travel is required estimated 70-80% monthly

  • Be part of a team that consults with product engineers, program managers, and our clients to build public safety software implementation programs that support the successful implementation of Axon software systems.
  • Partner with our public safety client agencies to understand their business processes, organizational needs, and how our products achieve their digital transformation objectives
  • Serve as an advocate for very diverse client agency needs throughout the project implementation life-cycle
  • Employ your creativity to ideate an approach that is both customized and standardized for agencies with differing ways of serving their communities
  • Partner with SMEs across the company and within the client agencies to chart testing plans, learning assets, deployment schedules and project mitigation solutions that enable our clients to optimize the use of Axon’s rapidly developing platforms
  • Build tools that support our clients to successfully manage and navigate the digital transformation journey within their own agencies
  • Serve as a key advisor and contributor on everything from business requirements definition, to agency communications, and deployment planning
  • Work on the front lines everyday supporting multiple public safety agencies to transform the systems at the core of their daily operations
  • Consult with Project Managers and clients to track issues, risks, and impacts to their business processes, determine mitigation strategies, and define how to incorporate into training and/or deployment plans
  • Design, develop, deliver, and maintain training strategies, plans, and instructional materials/program deliverable for customer software deployments using effective instructional design methodologies and technologies
  • Ensure consistency of change management in deployment strategy and training approach, implement standard operating processes, and drive continuous improvement within our team
  • Partner with subject matter experts to clearly define learning objectives and content required for training programs
  • Communicate testing plans, training plans, activities, and outcomes to appropriate internal and external stakeholders
  • Stay ahead of product updates, updating content as our products evolve
  • Partner with key stakeholders including Axon Academy on the development of eLearning training assets and delivery via Axon’s learning management system
  • Partner with the product engineering teams to assess content, system developments/customizations to maintain testing/training materials, and update for clients as needed
  • Be a product subject matter expert (SME)
  • Perform other related duties as required or requested

What You Bring

  • Bachelor’s Degree or equivalent experience
  • 5 years of management experience in a public safety/law enforcement agency operation or with a public safety software product vendor for public safety agencies
  • 3 years of experience designing, delivering and/or managing public safety software testing, training, and/or implementation projects
  • Familiarity with ERP project management approaches, tools, and phases of the project lifecycle
  • Experience with government agency change efforts
  • Exceptional communication skills both written and verbal
  • Exposure to software development and continuous process improvement processes
  • Proven success in transforming raw content into informative, engaging, and compelling learning experiences
  • Ability to write effective copy, instructional text, internal/external communications, audio scripts/video scripts
  • Exceptional project management and organizational skills
  • Demonstrated ability to partner across teams/functions to deliver results
  • Must be a team player; able to shift priorities as business needs change
  • Strong analytical, problem-solving, and decision-making capabilities
  • Excellent oral, interpersonal, and written communication skills
  • Superior attention to detail
  • Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
  • Strong team player with the ability to take initiative and work well independently
  • Government agency and/or public safety agency experience, law enforcement or emergency dispatch experience strongly preferred
  • Experience with any and/or all of the following:
    • Enhanced 911 (E911)
    • Next Generation 911 (NG911)
    • Computer Aided Dispatch (CAD)
    • Geographic Information Systems (GIS)
    • Automatic Vehicle Location (AVL)
    • National Crime Information Center (NCIC) and Land Mobile Radio (LMR).

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.


Company Overview

  • Website
  • Headquarters SCOTTSDALE, AZ
  • Size 1,000 - 3,000
  • Founded 1993
  • Type
  • Revenue $500M - $1B
  • Industry Aerospace & Defense
  • About axon

Skills for Training Specialist

The job skills required for Training Specialist include Communication Skills, Planning, Initiative, Instructional Design, Written Communication,and Learning Management System etc. Having related job skills and expertise will give you an advantage when applying to be a Training Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Training Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Training Specialist

The following is the career advancement route for Training Specialist positions, which can be used as a reference in future career path planning. As a Training Specialist, it can be promoted into senior positions as a Training Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Training Specialist. You can explore the career advancement for a Training Specialist below and select your interested title to get hiring information.