57 Customer Success Executive (Northwest Remote) Jobs in Atlanta, GA
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Axon is Hiring a Remote Customer Success Executive (Northwest Remote)
The Strategic Customer Success Executive will work with Axon’s largest customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.
You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product roadmaps and projects.
As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
What You'll Do
- Act as a consultant and advocate for your customers, engaging in regular calls and in-person meetings to drive the strategy and execution around achieving each customer’s unique goals
- Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
- Create success plans for your customers and document customer progress toward established goals and results
- Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
- Communicating major milestones and updates to Sr. Leadership on a regular basis
- Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
- Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
- Learn and share industry best practices in order to solve customer need
What You Bring
- Bachelor's degree or equivalent work experience
- 10 years’ working in a customer-facing role and 5 years working with Enterprise-level customers
- Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
- A proven track record of leading process improvements within large organizations
- Previous experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situation
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
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Job Summary
Full Time
Wholesale
$115k-150k (estimate)
10/08/2022
01/06/2023
axon-id.com
Montral
<25
Wholesale
Related Companies
The following is the career advancement route for Customer Success Executive (Northwest Remote) positions, which can be used as a reference in future career path planning. As a Customer Success Executive (Northwest Remote), it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Executive (Northwest Remote). You can explore the career advancement for a Customer Success Executive (Northwest Remote) below and select your interested title to get hiring information.
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