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Customer Success Associate
Axon Scottsdale, AZ
Full Time | Wholesale 4 Months Ago
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Axon is Hiring a Customer Success Associate Near Scottsdale, AZ

Your Impact

Axon’s Customer Success Advocate is critical to Axon’s overall Customer Experience. They navigate complex customer issues and work closely with multiple cross-functional teams to provide support to our customers’ most important and high-profile needs. 

What You’ll Do

Location: Remotely from United States
Reports to: Director, Customer Success Operations

  • Be the subject matter expert for all contract knowledge across the organization
  • Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications
  • Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team
  • Play an instrumental role in quarterbacking complex issues by acting as an internal customer advocate and primary driver in ensuring all customer needs are met in a timely manner
  • Develop in-depth knowledge of Axon's product offerings, contracts, internal sales and accounting procedures
  • Consistently provide recommendations for process improvement and efficiency

What You Bring

  • Bachelor's degree or equivalent work experience
  • 3 years of experience in a customer-facing role
  • Ability to take initiative, ownership, and be proactive in their daily work
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Customer account/contract research experience
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Demonstrated ability to deal with change and excel in high-stress situations
  • Willing to teach or coach others on the team

Preferred Qualifications:

  • Accounts Receivable experience (invoicing, reconciliations, payment application)
  • Experience with Salesforce

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

POST DATE

11/30/2022

EXPIRATION DATE

02/09/2023

WEBSITE

axon-id.com

HEADQUARTERS

Montral

SIZE

<25

INDUSTRY

Wholesale

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The job skills required for Customer Success Associate include Communication Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Associate job description and responsibilities

Customer success associate look out for their customer’s business and work with them to find solutions to pain points.

02/16/2022: Provo, UT

They're also able to provide the technical product support and training necessary to keep their customers happy.

02/27/2022: Anchorage, AK

Customer Success Associate are responsible for creating loyal customers who come back again and again.

03/18/2022: Santa Barbara, CA

On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.

03/06/2022: Pocatello, ID

Customer associates look out for their customer’s business and work with them to find solutions to pain points.

02/11/2022: Akron, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs

The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.

01/19/2022: Kansas City, KS

Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.

02/11/2022: Oakland, CA

Develop a customer success strategy to be successful for this position.

01/05/2022: Ann Arbor, MI

Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

02/26/2022: Norfolk, VA

Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.

04/02/2022: Fort Collins, CO

Step 3: View the best colleges and universities for Customer Success Associate.

Butler University
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