Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Location: Remote in the United States
Your Impact
You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsible for meeting or exceeding performance and quality goals.
Your Day-to-Day

• Build and maintain subject matter expertise of Axon processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
• Provide accurate, valid and complete information by using the right processes/tools
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager

Basic Qualifications

• High school diploma or equivalent; college degree preferred
• 1 to 2 years of proven customer support experience
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Familiar with CRM and Call Center Software
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• You can perform assigned tasks and projects quickly, accurately and expertly

Preferred Qualifications

• Bachelor’s Degree
• 2 years of multi-channel customer support experience in a fast paced environment
• Experience in Axon used applications (Salesforce, InContact & MS Dynamics)

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon’s hourly pay philosophy is made up of base pay and bonus. The starting hourly pay for this role is USD 19.00 in the lowest geographic market and USD 24.00 in the highest geographic market. The actual hourly pay is dependent upon many factors such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits)