We are looking for an Implementation Manager to join our talented, dynamic, and rapidly growing global team. The position is preferably based out of our New York City office, located near Bryant Park in Midtown Manhattan, but we’re open to great candidates who would be happy to work eastern time zone work hours remotely.

Company Description

OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 700 clients and 15 years experience of delivering value, our vision is to inspire people through visualization of the built world.

We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here.

As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates.

The Role

A critical member of the global Customer Success team, reporting to the Manager, Onboarding Team, the Implementation Manager is the key stakeholder responsible for navigating our clients through a successful implementation of OpenAsset. The Implementation Manager is responsible for managing, tracking and supporting a variety of clients and projects simultaneously throughout all project phases of implementation. 

Implementation Manager Responsibilities

• Serve as the primary client contact and manage all aspects of the OpenAsset onboarding, implementation of modules and delivery of services
• Serve as an expert in all aspects of the OpenAsset product providing clients with guidance throughout the implementation
• Create and maintain project plans and other documentation to assist clients with onboarding OpenAsset
• Assist clients in integrating OpenAsset with other applications
• Work closely with Customer Success Managers during onboarding and culminating in a successful handoff when the implementation has been completed 
• Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating regular meetings
• Work closely with Customer Support Engineers on a daily basis to deliver services that meet or exceed our clients’ expectations
• Identify areas of improvement within the product and communicate them to the product development team

Implementation Manager Skills & Experience

• 3 years implementation or services delivery experience in B2B SaaS
• Tech savvy - must be able to learn our software and subsequently teach end-users of various technical experience levels
• Excellent interpersonal communication skills for client-facing needs, including being articulate and confident speaking to groups
• Experience with client support and/or technical account management
• Excellent organization and time management skills
• You’re a creative problem solver that enjoys a good challenge
• Ability to multi-task and work in a fast-paced environment
• Bachelor's Degree required

Benefits

• Competitive salary
• Medical / Dental / Vision coverage
• Commuter benefits
• 401k
• 20 days paid time off per year federal holidays (UK style!)
• 5 paid sick days
• Paid parental leave
• A fun office with casual dress code and open fridge (free fruit, soda & other beverages)
• Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.