5 Customer Care Specialist Jobs in Alachua, FL
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Axogen Inc. is Hiring a Remote Customer Care Specialist
Axogen is hiring for a Customer Care Specialist in Tampa or Alachua, FL!
Job Summary of the Customer Care Specialist
The Customer Care Specialist will handle internal and external customer inquiries, concerns and input direct sales orders with the highest degree of courtesy and professionalism. Offers alternative solutions where appropriate with the objective of retaining customer’s business. Handles transactions in connection with activation of new customer accounts on a computer terminal.
Requirements of the Customer Care Specialist
- High School Diploma or equivalent, AA degree preferred
- Proficient using Microsoft Office applications
- Detailed oriented
- Excellent problem-solving skills
- Effective time management and organizational skills
Responsibilities of the Customer Care Specialist
The specific duties of theCustomer Care Specialist include but are not limited to:
- Coordinates customer interactions in a professional manner that positively represents Axogen Inc.
- Supports the Customer Care Department with administrative tasks such as data entry, filing and answering phones.
- Information will be provided about products and services and could include obtaining details of complaints in accordance with established regulations and procedures.
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
- Ensures appropriate actions were taken to promptly resolve customers’ problems. Documents actions taken and provide solutions to possible avoid future occurrences.
- Contacts customers to respond to inquiries; notify them of claim investigation results and any planned adjustments
- Refers unresolved customer grievances to designated departments for further investigation
- Determines charges for services requested and arrange for billing
- Completes contract forms, prepares change of address records, and issues service consignment discontinuance orders
- Qualifies leads and solicits sale of additional products
- Coordinates with customers on inventory and shipments of product
- Collaborates effectively with sales and other departments ensuring world class customer care is consistently achieved
- Complies with all company policies, procedures and SOPs
Location
13631 Progress Blvd., Alachua, FL 32615
OR
111 West Oak Ave., Tampa, FL 33602
#LI-AC1
Benefits/Compensation
Job Summary
Full Time
Durable Manufacturing
$37k-46k (estimate)
07/20/2022
06/29/2023
axogeninc.com
ALACHUA, FL
100 - 200
1977
KAREN ZADEREJ
$50M - $200M
Durable Manufacturing
Related Companies
About Axogen Inc.
Axogen Inc is an accounting company based out of 2153 SE Hawthorne Rd, Gainesville, Florida, United States.
The job skills required for Customer Care Specialist include Problem Solving, Products and Services, Billing, Microsoft Office, Customer Care, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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