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Data Intelligence Technologies, a subsidiary of Axiologic Solutions is looking for a Problem Manager to join our team. Our team members are exceptional people who care deeply about their work, their clients, and their mission by listening and delivering. Come help us to make an impact on our client’s toughest mission challenges.
*Commitment to employees *Meaningful work *Career advancement *Collaborative spirit *Work-life balance *Diverse workforce *Veteran proud
We have a generous compensation package to include but is not limited to, competitive medical/dental/401(k) plans, an electronic stipend, and an opportunity for profit sharing!
Description:
The problem manager is a key role within a company’s IT Service Management (ITSM) organization. Their primary task is to prevent incidents from happening as well as minimizing the impact of incidents that can’t be prevented. The problem manager identifies, prioritizes and assigns responsibility for problems and then manages them through the entire process to solution. A key part of the role is creating and managing a knowledge base to maintain the information about known errors and workarounds for the service desk and self-service portals to use.
This includes accountability for setting policies and providing leadership and direction for the development, design and integration of the process as it applies to other applicable frameworks and related ITSM processes being used and / or adopted in the organization.
Requirements:
Candidate must have 10 years of experience that can be a combination of work history and education. Education: BS in Computer Science, Network Engineering, Systems Engineering or related technical discipline and 8 years’ experience. Additional experience in lieu of degree
Full Time
Business Services
$115k-144k (estimate)
12/31/2022
05/01/2024
axiologicsolutions.com
FAIRFAX, VA
100 - 200
2009
THOMAS STAUBER
<$5M
Business Services
The job skills required for Problem Manager include Leadership, Problem Solving, Accountability, Process Improvement, Root Cause Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Problem Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Problem Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Problem Manager positions, which can be used as a reference in future career path planning. As a Problem Manager, it can be promoted into senior positions as an E-commerce Risk Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Problem Manager. You can explore the career advancement for a Problem Manager below and select your interested title to get hiring information.