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Partner Success Manager

Denver, CO | Full Time | Remote

Job Description

Partner Success Manager

Join a team that is dedicated to a big idea: Curing Data Loss

Organizations that lose their data go out of business. Every day, we are defeating ransomware attacks, protecting sensitive data, and keeping business operations humming even in the face of disaster. And while we’re at it, we’re helping our channel partners grow profitable businesses and employ ever more IT professionals.


Our Core Values:

Take it, Own it                   Take action and be accountable

Be Agile                                Prioritize, execute, evaluate, and iterate

Reject Mediocrity             Don’t accept average results

Do the Right Thing           Act with integrity

Team to Win                      Commit to collaborate



The Partner Success Team builds meaningful relationships with existing partners to ensure growing and profitable relationships.


The Partner Success Manager is responsible for performing partner management duties that enable partners to recognize the value of Axcient’s solutions and programs that result in mutually rewarding outcomes. Internally, the Partner Success Manger will be the voice of our partners by providing regular feedback to various teams within the Axcient organization. This position carries out responsibilities in the following functional areas: retention, renewals, adoption, expansion, and advocacy.



Key Responsibilities


  • Retention: Prevent partner churn through proactive and regular partner engagement and escalation management.
  • Renewals: Ensure partner contracts are secured for renewal.
  • Adoption: Engage partners in Product and Sales and Marketing training/programs while leveraging internal resources that includes Education and Training, Partner Enablement, and Marketing.
  • Advocacy: Collaborate with internal teams that include, Marketing, Support and Product, in addressing partner obstacles that impact the partner experience. Conversely, share with internal teams on what our most successful partners appreciate and value in the partnership.
  • Expansion: Identify expanded revenue opportunity within our partner base by intimately knowing our partners and their business through proactive engagement which includes Territory Planning, Strategic Business Reviews, check-in calls, Sales Enablement Programs, and monitoring partner activity)


Who You Are

  • Bachelor’s Degree
  • 1-3 years of previous experience in Customer Success, Relationship Management, Account Management, or similar role in a software and/or hardware vendor and/or a distributor
  • Experience in the IT Channel a plus
  • Having worked for a SaaS company a plus
  • Experience in building and growing relationships to drive partner satisfaction and growth
  • Exceptional communication skills, detailed oriented, and well organized
  • Ability to cultivate internal relationships and intuitively navigate internal resources to drive partner resolution
  • Must be flexible and adaptable, and thrives in a continuously changing environment
  • Up to 30% travel, once deemed safe by COVID-19 guidelines


The estimated salary range for this position is from $70,000 to $90,000 annually. Actual compensation my vary and will be based on a candidate’s qualifications, skills, and competencies.


Benefits include:

  • Medical, Dental and Vision Insurance (with an option for Axcient to pay 100% of your coverage)
  • Life and Disability Insurance
  • Flexible Spending Account and Health Saving Account Options
  • 401K
  • Flexible PTO
  • Flex Friday (Every other Friday off)
  • Flexible Work Location
  • Remote Work Option Available
  • Tuition Reimbursement
  • Company-Paid Online Learning
  • And more!


Check us out on Comparably! Please copy and paste the following URL:


At Axcient, we’re more than the sum of our parts. We value our unique team members, and our company thrives when we support and celebrate our differences.

Skills for Partner Success Manager

Career Path for Partner Success Manager

The following is the career advancement route for Partner Success Manager positions, which can be used as a reference in future career path planning. As a Partner Success Manager, it can be promoted into senior positions as a Partnership Business Development Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Partner Success Manager. You can explore the career advancement for a Partner Success Manager below and select your interested title to get hiring information.

How to Become a Partner Success Manager

If you are interested in becoming a Partner Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Partner Success Manager for your reference.

Step 1 Understand the job description and responsibilities of a Partner Success Manager

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Step 2 Knowing the best tips for becoming a Partner Success Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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