Job Scope:
Objective:
As a High-End Multi-Store Support Technician, your primary responsibility is to provide comprehensive technical support to multiple stores within the organization, ensuring the smooth operation of many technology systems. This role involves frequent travel to different locations, with reimbursement provided, to address technical issues, implement upgrades, and maintain a consistent and reliable IT infrastructure.
Key Responsibilities:

1. On-Site Technical Support:

• Travel to various store locations on a weekly or bi-weekly basis to provide hands-on technical support.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Install, configure, and maintain high-end technology systems, including but not limited to POS systems, servers, and specialized equipment.

1. System Maintenance and Upgrades:

• Conduct routine maintenance tasks to ensure the optimal performance of all technical systems.
• Implement software and hardware upgrades as needed to keep technology infrastructure current and secure.

1. Troubleshooting and Issue Resolution:

• Respond promptly to reported technical issues, troubleshoot problems, and provide effective solutions.
• Collaborate with remote support teams to escalate and resolve complex technical issues.

1. Training and Documentation:

• Provide training sessions for store staff on the proper usage and maintenance of technology equipment.
• Create and maintain documentation for troubleshooting procedures, system configurations, and best practices.

1. Collaboration and Communication:

• Collaborate with IT teams, vendors, and external partners to coordinate and execute technology initiatives.
• Maintain clear and effective communication with store managers and staff regarding scheduled visits, system updates, and issue resolutions.

1. Travel Management:

• Plan and coordinate travel arrangements for each visit, including transportation, accommodation, and scheduling.
• Submit accurate and timely travel expense reports for reimbursement.

1. Remote Support:

• Provide remote support to stores when on-site visits are not required.
• Utilize remote access tools to troubleshoot and resolve issues efficiently.

1. Security and Compliance:

• Ensure that all systems and equipment comply with security standards and policies.
• Implement security measures to safeguard sensitive information and prevent unauthorized access.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in providing technical support for many technology systems.
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to manage time effectively and work independently.
• Willingness to travel extensively and work flexible hours.