Summary of Position : Manage and control logistic arrangements and customer support

Essential Duties and Responsibilities (other duties may be assigned)

Whether working remotely, or in the office; employees are expected to work productively during daily operations.

·Communicate and support customers at a senior level which includes problem solving, monitoring, and attending meetings when necessary

·Oversee staff and trouble shoot daily operational issues

·Maintain compliance with corporate, state, and federal regulations

·Vendor selection and management

·Support Director with various functions

·Assist Director with developing annual budgets

·Performance of accounting duties such as bill paying, invoicing, and collections

·Monthly reporting

·Review vendor invoices and payment details for accuracy before approving

·Support supervisors and staff in daily activity to expedite response time to customers as needed

·Support company marketing functions

·Provide insight into new logistics technologies, and skill sets

·Represent the company in a professional manner

·Set goals for staff and confirm results

·Urgent report, or reporting as directed on various issues

Supervisory responsibilities:

·Recruiting, interviewing, and selecting well-qualified staff when necessary

·Terminate employees when necessary

·Addressing performance concerns in a timely manner

·Delegate and execute administrative duties

·Administrative tasks such as approving time sheets, paid time off and monitoring overtime

·Conducting performance appraisals for direct reports

·Abide by Human Resources policies, procedures, practices and lead by example

·Provide training whenever necessary to staff

·Create presentations, hold, and run meeting s for staff

·Maintain positive employee engagement and actively manage staff

Qualifications

·Experience dealing with various issues that may arise in the logistics process

·Knowledge of Customs Border Protection (CBP), Federal Maritime Commission (FMC), Non-vessel Operating Common Carrier (NVOCC), Partnered Government Agency (PGA), and all modes of global transport

·Ability to interpret import and export laws, policies, and regulations

·Experience dealing with different personalities

·Familiar with compliance matters involving government regulatory, logistics, and inventory matters

·Extensive computer skills, mathematics, written, and oral communication skills

·Ability to travel to support customers

Education and Experience

·Bachelors’ Degree in Business or Supply Chain Management

·At least 10 years’ experience in logistics and 5 years’ experience supervising

·Proven leadership abilities based on work experience

·ERP/TMS experience

Additional Skills and Abilities

Skills/Abilities

Highly organized, excellent problem-solving skills, superior follow-up skills, quick learner and self- motivated

Computer Proficiency

Proficient in Microsoft Office and experience in SAP a plus.

Language skills

Secondary language a plus

Mathematical skills

Superior math skills, including conversions

Reasoning ability

Ability to analyze different problems and find solutions

Certificates, Licenses, Registrations

HAZMAT certification is a plus, TWIC card

Physical Demands/Work Environment

Physical Demands

Sitting for long periods

Ability to travel domestically by airplane or by car

Work Environment

Office environment

External inventory checks

Salary Range: $80,000 – $95,000