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Field Service Technician - II
$58k-77k (estimate)
Full Time | Specialty Trade in Construction 2 Months Ago
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Avidex Industries is Hiring a Field Service Technician - II Near Redmond, WA

Description

The primary role of Field Service Technician - Level 2 is to troubleshoot, define, escalate, and resolve audio, video, and control system problems for our support clients. The areas of expertise are varied and require advanced technical knowledge of audiovisual systems including networking, audio, and video equipment and the associated software, and intermediate-level control system program editing. The Service Technician primarily performs these services at our customer’s facilities. A strong background in electronics, computers, and audiovisual industry best practices is required. This position requires attention to detail, punctuality, good communication skills, and the skills needed to commission an audiovisual system installation. 

Primary Duties and Responsibilities:

  • Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
  • Adjust, configure, and troubleshoot video and audio-conferencing systems
  • Adjust, configure, and troubleshoot DSPs and audio systems
  • Retrieve and load control system code and troubleshoot control systems
  • Repair connectors, cables, and other system components
  • De-install/install system components, devices, and equipment
  • Provide detailed status (written documentation of findings) of system repair
  • Follow up on unresolved issues
  • Maintain and update technical bulletins for all applicable equipment 
  • Provide client support by performing the role of a back-up Onsite Support Technician if a fill in is required
  • Conduct training classes for entry level AV Service Engineers using internal and industry training materials
  • Load, test, and edit control code and graphical user interface files with remote assistance as needed.
  • Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
  • Provide system training to the owner or client when required
  • Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
  • Follow safety standards as required by OSHA and management
  • Attend site and department safety and coordination meetings as required
  • Attend training classes and maintain certifications as required by management
  • Perform other duties and responsibilities as required

Requirements

Qualifications and Requirements: 

  • Associate degree or equivalent experience. A Bachelor’s degree is preferred
  • Must attain the following certifications within one year of starting this position: AVIXA CTS, CompTIA A or equivalent
  • 4 years’ previous experience providing technical AV/IT and/or field engineering support
  • Must have intermediate computer skills including proficiency using Windows and Apple software
  • Must have the ability and technical knowledge to set up and color balance video displays
  • Must have intermediate proficiency with loading, testing, and editing control code and graphical user interface files with some remote assistance from numerous AV equipment manufacturers such as AMX, Crestron, Extron, QSC and others.
  • Must have intermediate experience with Python, HTML, C#Pro, and/or similar programming languages as well as intermediate experience with digital communication protocols such as IP, RS232, RS485, and all forms of USB
  • Must have intermediate experience setting up and adjusting common audio and video equipment and audio-conferencing systems
  • Must have intermediate proficiency in using software, hand tools, and test equipment of the audiovisual and IT trades
  • Must have intermediate proficiency configuring wired and wireless TCP/IP networks
  • Good communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required
  • Work hours will vary according to individual customer site schedules. Some work may require weekend commitments
  • Mobility must include walking, sitting, lifting, and carrying up to 50 pounds assisted, standing, and occasionally kneeling and crouching for long periods of time. Must be able to see, hear and have good eye/hand/foot coordination; as well as be able to work in hot, humid, and cold places

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$58k-77k (estimate)

POST DATE

01/15/2023

EXPIRATION DATE

03/21/2023

WEBSITE

avidex.com

HEADQUARTERS

BELLEVUE, WA

SIZE

100 - 200

FOUNDED

2003

TYPE

Private

CEO

JEFF DAVIS

REVENUE

$10M - $50M

INDUSTRY

Specialty Trade in Construction

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About Avidex Industries

Avidex designs, installs, integrates and provides technical support services for audiovisual equipment.

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