The Room Inspector will assign workers their duties and inspects work for conformance to prescribed standards of cleanliness. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Computer efficient ie: excel & word.

Work Requirements

•Must adhere to all COVID-19 Rules and Regulations

•Great communication skills

•Managing and Leading employees in a positive environment.

•To consistently offer professional, friendly and engaging service

•To lead and supervise the day-to-day operation of the department to ensure service standards are followed

•To handle Guest concerns and react quickly, logging and notifying the proper areas

•To actively participate in daily briefing, daily warm up and

•Department meetings

•To ensure Room Attendants are informed daily about priorities in their section

•To follow departmental policies and procedures

•To report necessary maintenance items

•To follow all safety and sanitation policies

•Other duties as assigned including up to cleaning rooms.

•Computer efficient

•Understanding of AAA Standards

•Previous leadership experience an asset

•Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities

•Highly responsible & reliable

•Ability to work cohesively with fellow colleagues as part of a team

•Ability to focus attention on guest needs, always remaining calm and courteous

•Behaves with integrity, honesty and is open with guests and fellow associates.

•Ability to communicate effectively with guests and team members verbally or in written form.

•Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.

•Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

•Position may be required to work varied schedule that may include evenings/nights, weekends and holidays.

•Ability to arrive to work on time.

•Understanding of cleaning a guest room. Proving outstanding guest service, efficient in guest recovery.

Educational & Physical Requirements

•Experience in the hospitality industry preferred

•Must be able to walk/stand for long periods of time

•Excellent communication skills

•Must be able to work days, nights and weekends.

•Great knowledge of chemicals

•Constant standing and walking throughout shift

•Occasional lifting and carrying up to 30 lbs

•Occasional kneeling, pushing, pulling, lifting

•Occasional ascending or descending ladders, stairs and ramps

COMMUNICATION REQUIREMENTS:

•Able to communicate effectively in English/Spanish preferred, both verbally and in writing.

•Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.