Customer Support Manager is responsible for supporting Avenu’s Land Records customer base, fielding support calls, prioritizing issues, directing staff, managing client support calls, ability to demo legacy products to assist sales. This position works closely with development to prioritize bug fixes and development to support current client based. the installation and support teams, development, and interfaces with sales and clients. The ideal candidate will be, self-reliant, motivated, take pride in exceeding expectations and focused on delivering high quality service to our clients and internal teams.
Requires some travel to client sites and ability to assist with installations and troubleshoot equipment issues.
Duties and Responsibilities:
Education and Experience:
Knowledge, Skills and Abilities:
Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
200 - 500
$10M - $50M
Avenu Insights & Analytics provides disaster recovery, business administration and compliance auditing solutions.
The job skills required for Customer Support Manager include Customer Service, Commitment, Insight, CRM, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
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Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
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They are responsible for overseeing teams of Customer Service Representatives.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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They also had a thorough knowledge of legislation pertaining to consumer protection.
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Customer support managers must also create an environment where employees feel valuable to the organization.
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The customer support manager must be able to work with people with different needs.
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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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Step 3: View the best colleges and universities for Customer Support Manager.