Job Summary:

In this role, the right candidate will work as part of a Business Analyst team, analyzing and gathering requirements, enhancing configurations, training, improving business processes, and ensuring overall client satisfaction, for product implementations. As a liaison between our pension clients and our programing team, we are looking for individuals with the ability to work independently and collaboratively towards delivering effective and quality solutions that meet our client business needs. You will have experience and working knowledge of Pension and Benefits, specifically Defined Benefit and or Defined Contribution pension plans. If you have past experience with pension plans and or a background in Actuarial Sciences, we want to hear from you.

Responsibilities for this position include: 

• Responsible for analyzing customer requirements and the analysis of information/data.
• Responsible for understanding the pension business needs of the client and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management. 
• The role leads the effort to analyze, validate and document the business and system requirements.
• Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture.
• Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. 
• Provides input to improve overall efficiency and processes.

Duties and Responsibilities:

Client Management 

• Maintain a high level of client relationship management. Act as liaison between clients, other service providers and programmers to further develop and foster the client relationship. 
• Provide daily support to clients during system development and implementation, including telephone support / contact for clients.
• Participate in regular client status meetings including assisting with status reports, meeting notes, etc as determined by client's needs. 
• Manage multiple clients and tasks and prioritize work as required. 
• Participate in sessions with client to collect business requirements (JAD). 
• Provide client training. 

Business Analysis/Documentation 

• Analyze complex business and pension requirements, user requests for system modifications / enhancements or error corrections; propose possible solutions for review by Senior team member, and document solutions in functional specifications in conjunction with programmers. 
• Analyze plan documents and prepare and/or peer review specifications. 
• Draft release notes and update delivery documents. Assist with monthly support and maintenance updates if required. 
• Setup client and plan rules in CPAS v5 products with support

Quality Assurance 

• Ensure the system meets legislative compliance and accuracy standards. Formulate quality assurance standards / programs for client installations. 
• Write comprehensive test plans as needed for upgrades / changes. 
• Enter, update defects in the provided PIR ticketing solution.

Education and Experience:

• A minimum of 3-5 years pension / benefit related experience. 
• A minimum of 3-5 years systems analyst experience. 
• University degree or equivalent 
• Designation or extensive experience / knowledge of the following is considered an asset:
  1. Pension plan administration (DB and/or DC) (e.g. PPAC or CEBS course - Pension Plans & Other Retirement Income 
  2. Programs) 
• Business Analyst Certification considered an asset.
• Working knowledge of PL/SQL is an asset.

Knowledge, Skills and Abilities:

• Exposure to systems / application development. 
• Client Management skills
• Excellent written and verbal communication skills. 
• Team player 
• Enthusiastic and high level of creative energy. 
• Excellent interpersonal, facilitation/presentation and negotiation skills. 
• Advanced organizational, analytical and problem solving skills 
• Able to prioritize work, meet deadlines and perform well under pressure. 
• High integrity and commitment to quality. 
• Adaptive to changing situations. 
• Deals with ambiguity efficiently and makes sound decisions. 
• Takes initiative and seeks responsibility.
• Demonstrates personal accountability / commitment for clients, projects, tasks and responsibilities.

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone
• Travel within North America if and when required.

Avenu Summary: 

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.