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Client Service Representative
Avellino Lab USA Inc Menlo Park, CA
$51k-64k (estimate)
Full Time | Ancillary Healthcare 6 Months Ago
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Avellino Lab USA Inc is Hiring a Client Service Representative Near Menlo Park, CA

Description

Company Summary

Avellino Lab USA, Inc. is a pre-IPO world leader in genetic diagnostics and gene therapy research. Avellino developed the first commercially available genetic test for corneal dystrophy, providing a fast and accurate test to help guide physicians in treating vision loss. Avellino continues to innovate and has developed a next-generation sequencing (NGS) test for keratoconus. In addition, Avellino is also developing state-of-the-art siRNA and CRISPR gene editing programs for corneal dystrophy and for treatment technologies that can be applied to other diseases beyond ophthalmology. Avellino operates globally and has been recognized for its work, including being named a Technology Pioneer by the World Economic Forum. 

In 2020, Avellino developed an FDA EUA-authorized coronavirus diagnostic test –the Avellino SARS-CoV-2/COVID-19 Test (AvellinoCoV2 Test) – a Laboratory Developed Test (LDT) that uses Real-Time Reverse Transcriptase RT-qPCR for the presumptive in vitro qualitative detection of nucleic acid from the SARS-CoV-2 virus. Already one of California’s top laboratories with regards to turnaround time and volume, Avellino continues to scale operations in order to meet the nationwide need for SARS-CoV-2 testing.

Job Summary:

The Client Service Representative acts as a liaison for Avellino and its Laboratory customers.

The Client Service Representative will maintain high customer service standards, achieving overall customer satisfaction in providing timely and accurate information and service to all laboratory customers 

Requirements

Primary Duties & Responsibilities

· Answer telephone calls, emails, and tickets (Zendesk) submitted by clients and patients.

· Greet clients and visitors courteously and efficiently. 

· Respond to client inquiries and tickets within the SLA. 

· Notify clients regarding the status of individual and batches of samples.

· Responsible for communicating with laboratory customers, e.g., clinics, and other physicians-based entities, for laboratory reporting purposes.

· Support the Clinical Lab personnel with document recording in relations to client services.

· Enter verified/confirmed data in the laboratory database.

· Sort and file laboratory specimen and documents.

· Support the administrative functions of the lab as required.

· Follow all laboratory QA required documentation for client services.

· Log in-person and delivered samples. 

· Collaborate with relevant departments to better address client needs.

· Maintain a high level of client satisfaction by resolving client issues/concerns.

· Proactively reach out to clients to provide status updates to any issues they are experiencing.

· Handle special projects assigned by management.

Qualifications & Skills

· Must have receptionist or customer facing experience.

· Proficient in Microsoft Office applications.

· Excellent oral and written communication skills.

· Preferred: Experience with laboratory work.

· This job operates in a professional office environment and a clinical lab environment.

· Must be able to climb stairs, be able to lift up to 20 pounds, regularly sit, speak and hear, and perform standing, stooping, twisting, and other physical movements.

· Reasonable accommodations will be made, as necessary.

High School Diploma or equivalent work experience. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$51k-64k (estimate)

POST DATE

09/08/2022

EXPIRATION DATE

03/07/2023

WEBSITE

avellinolabresources.com

HEADQUARTERS

MENLO PARK, CA

SIZE

25 - 50

FOUNDED

2012

TYPE

Private

CEO

PETER FALZON

REVENUE

<$5M

INDUSTRY

Ancillary Healthcare

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Avellino Lab USA, Inc.
Full Time
$65k-84k (estimate)
10 Months Ago

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Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

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