Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation’s largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services. As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation’s premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans. As a Client Success Manager (CSM), you will serve as a trusted advisor to premier RCM clients driving retention, renewals, adoption, customer satisfaction, and growth. This is a client-facing role requiring strong relationship management skills. You will work with clients to understand their needs and map Availity’s solutions and best practices to their goals. At the same time, you will work with business and technology teams to ensure that the products and solutions are delivering value to clients. Any technical issues and/or product training needs are surfaced early, tracked and resolved through the appropriate channels (e.g., Call Center, Learning Center webinars, etc.) leaving more time to spend on research, consulting, and developing client relationships. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills, along with a proven track record in revenue cycle management and driving success outcomes Sponsorship, in any form, is not available for this position. Location: Remote Why you want to work on this team: · This team is very collaborative and puts a great emphasis on teamwork · The CSM is a great opportunity for someone who is interested in healthcare technology but needs time to learn that technology · You will have a lot of customer interaction as well as internal interaction To be qualified for this position: · Bachelor’s degree or equivalent work experience · 2 years of revenue cycle management/billing experience in physician office or patient access experience in a hospital healthcare environment is a plus You will set yourself apart: · If you have hospital management experience · 2 years in customer service and account management experience a plus · If you have EPIC experience You will be: · Responsible for the management of a portfolio of client accounts to foster long-term business relationships · Promote positive relationships and goodwill so profitable accounts are retained and grown · Develop a basic understanding of the client’s business and internal workflow · Determine who the key decision makers and influencers are within the provider organizations. Understand issues/pain points from their perspective and how Availity products and solutions could solve their most pressing problems. · Develop a client success plan, including recommendations, based upon an analysis of the client’s business goals, operational workflow, and utilization trend · Conduct regular touch points, problem solving, and/or business operational meetings (Ability to travel up to 40% for client visits and meetings required) · Conduct an annual business review of the client’s key performance metrics, accomplishments, along with a prospective discussion, outlining a plan of action. · Increase customer satisfaction by understanding business needs and recommending additional Availity solutions and ROI · Act as an escalation point to drive resolution in a timely, proactive manner · Monitor client health to identify potential risk and develop a remediation plan · Recommend appropriate reports for clients to utilize to manage their effectiveness and business processes · Submit and track referral leads provided to the Sales team. · Work with the Finance team to ensure clients are being invoiced by the terms of their contract · Interact with payers on behalf of the client to help resolve client issues · Act as a client advocate when working with internal teams to ensure client’s requests are being met and issues are being researched and resolved. · Assignment and completion of department projects at management discretion Availity culture and benefits: · Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here! · We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. · Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! · Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place. · Availity offers a robust total rewards package that is competitive and meaningful. We offer a competitive salary and bonus structure. We offer two different types of medical plans: a HDHP plan that has the lowest permitted deductible allowed by the IRS with a generous HSA company contribution and a PPO plan with a low deductible and out of pocket maximum. In addition, Availity offers two dental plans including orthodontia care (even for adults), vision, Employee Assistance Program (EAP), pet care, legal/ID shield services and a 401k match program that you can take advantage of on day one! · We offer unlimited PTO for salaried associates 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. · Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc. · Interested in furthering your education? We offer education reimbursement! · Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. · Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Each associate has 1 paid day per year to volunteer at the non-profit charity of your choice. Availity perks for remote, hybrid and office-based associates: · We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in! · Don’t feel like going too far to eat? We occasionally have food trucks at our Jacksonville Office as well as food available for purchase in our cafe and an onsite café next to our Indianapolis office · We also have onsite Fitness Centers with showers for our Jacksonville & Indianapolis offices and an annual Wellness reimbursement you can use for a gym membership, classes, sports activities, etc. · We appreciate work/life balance! Need to get a quick break in between meetings? We offer online Yoga, virtual total body condition classes, step challenges, and health and wellness courses and in our Jacksonville office, we have Ping Pong, Foosball, Arcade games, and XBox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too · We’ve got you covered with free coffee, lemonade and tea anytime you want in Jacksonville Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Manager resume review Convey IQ video interview Manager video interview Supervisor video interview Team video interview Final Interview Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers