Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation’s largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services. As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation’s premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans. The Application Support team leader primary functions are to be an escalation point for critical issues, monitor day to day activities, and act as a backup for the Application Support Manager. Management of staff is required in the Application Support Manager’s absence. The ideal candidate must have the ability to identify, escalate and communicate critical incidents and follow them through to resolution. Sponsorship, in any form, is not available for this position. Why you want to work on this team: Fun, laid back team that mostly works autonomously, but can be collaborative when troubleshooting If you like a challenge and solving problems To be qualified for this position: 3 years of experience delivering excellent technical support in the software technology industry 3 years of experience in supporting database-based applications. Ability to manage multiple projects and work multiple assignments concurrently Strong troubleshooting, problem-solving and analytical skills Proven track record troubleshooting critical issues on complex, high-traffic systems Ability to analyze and optimize all major aspects of server-side performance Excellent organizational skills and discipline to follow through Ability to manage a significant flow of communication (email, teams, ticket comments, etc.) Ability to communicate technical information to non-technical personnel Ability to professionally communicate with external customers Experienced in troubleshooting various systems Strong knowledge of Oracle SQL and PL/SQL You will set yourself apart: Knowledge of Healthcare ANSI X12 transaction sets, specifically 837P, 837I, 835, 270/271, 276/277 Experience with Enterprise Monitoring Tools: Splunk, SolarWinds, New Relic Software development experience a plus Scheduling Software: ActiveBatch and Tidal If you have previous leadership experience You will be: Escalating and communicating any unresolved critical issues within a timely manner to the Application Support Manager Monitoring critical systems with Splunk and act as lead for resolution of issues. This includes following communication guidelines to notify appropriate parties Troubleshooting complex issues across various Windows systems Managing tickets and audits regarding service level agreements Performing as a backup to the Application Support Manager for processes that include, but are not limited to: Invoice Reporting process as well as other executive level reporting needs using SQL and PL/SQL reports Change Management Active Batch administrator Run team meetings Providing training for new Application Support technologists. Providing support and information to team members regarding department policies and procedures, escalation of issues and application/system knowledge. Representing the interests of the Application Support team and end users in cross-functional groups Demonstrating a commitment to creative solutions Availity culture and benefits: Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place. Availity offers a robust total rewards package that is competitive and meaningful. We offer a competitive salary and bonus structure. We offer two different types of medical plans: a HDHP plan that has the lowest permitted deductible allowed by the IRS with a generous HSA company contribution and a PPO plan with a low deductible and out of pocket maximum. In addition, Availity offers two dental plans including orthodontia care (even for adults), vision, Employee Assistance Program (EAP), pet care, legal/ID shield services and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Each associate has 1 paid day per year to volunteer at the non-profit charity of your choice. Availity perks for remote, hybrid and office-based associates: We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in! Don’t feel like going too far to eat? We occasionally have food trucks at our Jacksonville Office as well as food available for purchase in our cafe and an onsite café next to our Indianapolis office We also have onsite Fitness Centers with showers for our Jacksonville & Indianapolis offices and an annual Wellness reimbursement you can use for a gym membership, classes, sports activities, etc. We appreciate work/life balance! Need to get a quick break in between meetings? We offer online Yoga, virtual total body condition classes, step challenges, and health and wellness courses and in our Jacksonville office, we have Ping Pong, Foosball, Arcade games, and XBox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too We’ve got you covered with free coffee, lemonade and tea anytime you want in Jacksonville Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter Phone Screen Manager Phone Interview Team Video Interview Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers