Automotive Service Advisor/Writer

Location: Olathe, KS

On-site

Compensation: $50-100k including commission

___________________________

Responsible for customer relations and service sales. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting predetermined service sales objectives and the thorough and accurate performance of designated administrative activities. Maintains CSI scores.

Requirements:

 * Two (2) years of experience as a Service Advisor or a strong working knowledge of automotive repair, preferred

 Strong automotive industry knowledge including best practices and modern approaches to service management  A team-first perspective and a win together attitude

 Ability to work in a fast-paced work environment  Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency

 Excellent verbal and written communication  Ability to develop professional relationships with customers and team members  Proven track record of exceeding business objectives

 Ability to work efficiently both individually and as part of a team  Solid knowledge of basic OSHA laws and MSDS Compliance

Responsibilities:

 Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible

 Conduct all business with sincerity, honesty and genuine concern for customers.

 Promptly meet and greet service customers in a friendly and courteous manner.

 Listen to customer’s reasons for bringing in their vehicle to the service department.  Writes up customer's vehicle problems accurately and clearly on repair order. Properly documents any changes.

 Offer logical diagnostic services or repairs to satisfy customers concerns.

 Provide accurate estimates for all the services or repairs recommended.

 Test drives the vehicle with customer as needed to confirm the problem or refers to test technician  Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.

 Personally, turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level.

 Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry.

 Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

 Sell the proper repairs and/or services responsible to customers perceived needs.

 Present a service menu of recommended maintenance services to every service customer.

 Provides a complete and accurate written cost estimate for labor and parts on all RO’s written.

 Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.

 Meet or exceed sales objectives set by management. Maintains high customer satisfaction standards

 Separate and distribute repair order copies according to department policy.

 Maintain a service scheduling form on a thorough, accurate and continuous basis.

 Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility.

 Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.

 Monitor all special-order parts and make sure all boards are up to date. Maintain a record of carryover vehicles.

 Refers to service history, inspects vehicle, and recommends additional needed service.

 Provide additional vehicle problem/complaint information to the technical staff as needed.

 Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate.

 Inform the sales manager of potential new vehicle sales customers.

 Confirm service appointments by telephone the day before the customer is scheduled to arrive.

 Contact service customers when their vehicles work is finished.

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to commute/relocate:

• Olathe, KS 66062: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive service: 1 year (Required)

Work Location: In person