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Implementation Specialist

Autoscribe Jacksonville, FL
Full Time | IT Outsourcing & Consulting 3 Months Ago

Have a penchant for creatively solving tough challenges?

PaymentVision, part of Autoscribe Corporation, a leading custom payments provider, is looking for resourceful, creative, and detail-oriented Implementation Specialist to join our team. 

You'll be setting up and customizing advanced payment solutions for discerning commercial customers, including financial institutions, law firms, governments, and municipalities. Our expert implementation team will train you on the fundamentals of ACH processing, card processing and settlement, and the inner workings of the Payments Industry. Once trained, you will use this expertise to ensure your clients receive an exceptional onboarding experience.

If this interests you, we want to talk to you!

Autoscribe Corporation is comprised of over 50 employees operating in one of our three locations (Gaithersburg, MD, Fort Lauderdale and Jacksonville FL, our headquarters office). Our team supports the needs of thousands of customers to process over $2 billion in transactions annually. We offer a full portfolio of Company benefits in addition to top of the line internal applications to aid our staff in their professional development. 

For more information please visit: www.paymentvision.com.

 Essential Functions

  • Manage the implementation process to deliver products and services per the customer sales agreements.
  • Oversee and manage simultaneous implementations documenting phone calls, team meetings, client meetings, and milestones.
  • Track implementation progress, ensuring projects are running on time and efficiently, and manage all status communications, including delays when applicable.
  • Respond swiftly to customers, especially to inquiries, questions, and issues (this may include executives, QA, and team members internally and externally), providing accurate, practical, and organized responses.
  • Develop relationships with clients through consistent follow-up and transparent communication, ultimately providing strategic value as a trusted partner.
  • Coordinate with internal departments and external partners to ensure timely implementation of new services.
  • Develop and continuously grow understanding of all PaymentVision products to act as an expert resource to clients.
  • Coordinate and conduct reoccurring implementation progress calls with customers to:
      • Solicit feedback
      • Conduct business analyses
      • Perform business process mapping as the project progresses
      • Gather requirements, and answer questions
  • Develop training materials to conduct product and service training via teleconference or on-site with clients.

Education and Experience

  • Advanced Degree or equivalent business experience.
  • Advanced general computer skills, particularly MS Office Suite and Adobe.
  • Demonstrated success in managing client needs and expectations.
  • Familiarity with SQL and XML desired but not required.
  • Relevant experience in the financial industry or ACH payment processing preferred.

Position Type and Work Schedule

This position works on-site and will be in either our Ft. Lauderdale or Jacksonville office. 

This position may occasionally be required to work overtime to meet deadlines.

Preferred Qualifications / Soft Skills

  • Able to integrate feedback and suggestions to improve communications.
  • Able to function in an environment with changing priorities and sometimes undefined objectives.
  • Analytical, problem solver able to offer tried and actionable solutions.
  • Customer service oriented and highly collaborative.
  • Must be detail-oriented, accurate, prioritize tasks, and meet deadlines
  • Results and outcome driven.

Autoscribe d/b/a provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

 

WEBSITE

autoscribe.com

HEADQUARTERS

GAITHERSBURG, MD

SIZE

25 - 50

FOUNDED

1989

CEO

ROBERT POLLIN

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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Autoscribe
Full Time
$83k-109k (estimate)
3 Months Ago

The job skills required for Implementation Specialist include Onboarding, Customer Service, SQL, Futures, Products and Services, Business analysis, etc. Having related job skills and expertise will give you an advantage when applying to be an Implementation Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Implementation Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Implementation Specialist positions, which can be used as a reference in future career path planning. As an Implementation Specialist, it can be promoted into senior positions as an Implementation Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation Specialist. You can explore the career advancement for an Implementation Specialist below and select your interested title to get hiring information.