Description

AutoSavvy

At AutoSavvy, we believe the automotive industry is aiming too low when they claim their goal is “customer satisfaction”. Every AutoSavvy vehicle is sold with the intent of exceeding “satisfaction” and landing somewhere around “ecstatic”! We aim higher with:

• Thousands of high-quality vehicles
• Significantly lower than market-value prices (thanks to our branded title model)
• Dramatically improved car-buying experience

Join our team and help make car buying an ecstatic, satisfactory experience!

Job Duties & Responsibilities:

• Extend a professional and welcoming greeting to every customer immediately
• Verify all customer information including email and cell phone with every customer
• Gather all necessary vehicle information correctly and record accurately
• Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time
• Write a detailed repair order for each customer given their needs
• Perform visual walk around of the vehicle making any note of vehicle condition
• Work with and assist automotive technicians on repair orders
• Create and maintain great customer relationships that foster repeat and referral business
• Perform clear and consistent communication with every customer
• Handle all customer concerns immediately with a fair resolution for the customer and the dealership
• Maintain a high level of customer satisfaction scores
• Give fair and competitive price quotes along with detailed documentation
• Follow all factory guidelines for warranty coverage
• Adhere to all company policies and standards
• Work as a team player
• Maintain a clean and organized work area
• Apply a high standard of employee conduct including reliability, promptness, appearance and professional behavior
• Follow every step to the service repair process
• Open to continuous training and learning is a must
• Additional duties assigned

Required Skills & Abilities:

• Adaptability to changes in work requirements or project assignments
• Ability to meet multiple deadlines in a demanding environment
• Must be polite, professional, and presentable, with strong communication
• Must have attention to detail and problem solving abilities
• Thirst for career development and continuous learning
• Proven professional track record
• Outgoing and energetic
• Team Oriented
• Self starter

Education & Experience:

• CDK experience preferred
• Have an overall knowledge of automobiles and repair type work
• At least one year of automotive retail advisor/consultant experience preferred

Position Requirements:

• Valid driver's license
• Clean driving record
• Ability to pass a drug test and a background check

Schedule:

• Monday – Friday
• 8:00 AM – 5:00 PM

Compensation:

• $20-25 an hour

Benefits:

• Medical, Dental, and Vision insurance
• Employer sponsored retirement plan with matching
• Wellness
• Paid holidays
• One of the best Paid Time Off policies in the industry!
• Employee Purchasing Program Discount
• Service Shop Closed Saturdays and Sundays

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All offers are contingent upon successfully passing of a pre-employment screening for illegal substances, background check, and motor vehicle verification.