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AUTOSAVVY OF FORT WORTH LLC
Fort Worth, TX | Full Time
6 Months Ago
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CityVet
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CityVet Career Center
Fort Worth, TX | Full Time
$51k-67k (estimate)
9 Months Ago
Service Receptionist
Full Time 6 Months Ago
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AUTOSAVVY OF FORT WORTH LLC is Hiring a Service Receptionist Near Fort Worth, TX

Description

At AutoSavvy, we believe the automotive industry is aiming too low when they claim their goal is “customer satisfaction”. Every AutoSavvy vehicle is sold with the intent of exceeding “satisfaction” and landing somewhere around “ecstatic”! We aim higher with:

  • Thousands of high-quality vehicles
  • Significantly lower than market-value prices (thanks to our branded title model)
  • Dramatically improved car-buying experience

Join our team and help make car buying an ecstatic, satisfactory experience!

Duties & Responsibilities:

  • Responsible for KPI in Customer Service including but not limited to:
  • CS Claims % (IUP)
  • Monthly CS claims cost gross
  • Claims CS cost p/car
  • Customer Service Satisfaction
  • Answer all calls to Customer Service Number
  • Open ticket resolution for all CS Claims management
  • Ensure that all qualified CS claims forms are properly filled out in the appropriate order with the customer and completed
  • Manage process for claim for qualified repairs
  • Record notes and steps in the process in CDK, DealerSocket, and all applicable systems
  • Authorize shop to run diagnostic to confirm the issue
  • Get pictures of potential repairs
  • Work with CS manager to validate repair to confirm parts sourcing and timeline
  • Build estimate for parts
  • Build estimate for book hours
  • Communicate timeline and expectations with customer
  • Provide transportation and other support as necessary to ensure that the CS obligations are being appropriately met and customer experience is optimal given the circumstances
  • Manage customer process for unqualified repairs
  • Introduce partner vendors
  • Help through the resolution process
  • Confirm that customers have been helped and ticket is resolved
  • Provide back-up support as needed to the Warranty Administrator
  • Enter all sublets into CDK
  • Track and monitor all rental and loaner vehicles
  • Maintain all customer service reports
  • Additional duties as assigned

Required Skills & Abilities:

  • Ability to motivate and manage yourself
  • Positive, outgoing, can-do attitude
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity, professionalism, and confidentiality
  • Proficient with Microsoft Office Suite or related software
  • Valid drivers license

Education & Experience:

  • Previous customer service experience

Compensation:

  • $18 - $20 an hour

Benefits:

  • Medical, Dental, and Vision insurance
  • Employer sponsored retirement plan with matching
  • Wellness
  • Paid holidays
  • One of the best Paid Time Off policies in the industry!

Physical Requirements:

  • The physical demands described within are representative of those that must be met by an employee to successfully perform. the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This job position is designated as a safety sensitive position.
  • Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  • Must be able to carry and transport up to 25 pounds up to 60 feet.
  • Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
  • Requires excellent visual acuity and manual dexterity.
  • Requires sitting for extended periods of time. Must be able to type for extended periods of time.
  • Requires being able to hear and speak with others in-person or on the phone.

***All offers are contingent upon successfully passing a pre-employment screening for illegal substances, background check, and motor vehicle verification.

Job Summary

JOB TYPE

Full Time

POST DATE

09/02/2022

EXPIRATION DATE

10/05/2022

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The job skills required for Service Receptionist include Customer Service, Microsoft Office, Confidentiality, Written Communication, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Receptionist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Receptionist positions, which can be used as a reference in future career path planning. As a Service Receptionist, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Receptionist. You can explore the career advancement for a Service Receptionist below and select your interested title to get hiring information.

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