Job Summary

This position is responsible for processing and evaluating claims for third party, GAP, and CPI insurance. Responsible for confidential and time sensitive material. Ability to effectively communicate orally and in writing, ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.

Benefits of the Position:

Automotive Credit helps ensure our team members are DRIVEN everyday by offering:

• Market competitive hourly rate
• Monthly bonus opportunity
• Team environment
• Competitive benefits package that includes 401k Match, Medical, Dental, and Vision

Who We are Looking For:

ACC is looking for Insurance Specialist who bring our core values DRIVEN to work every day. A successful Insurance Specialist exhibits:

• Sympathetic – You are calm in your interaction, your conversation is appropriate and respectful; you are empathetic to customer’s situation
• Effective – You are organized and productive with your time.
• Clear – Your written and verbal communications are easy to follow; your directions are easy to understand
• Urgent – you work with purpose; you accomplish your tasks in a timely manner
• Respectful– You establish rapport with your customer and are respectful in your communications
• Educates – You educate your customers and the vendors with which you interact

Essential Job Functions / Duties and Responsibilities

• Perform numerous insurance duties, including but not limited to contacting insurance companies, collecting supporting paperwork for claims, contacting customers, and updating account status and claim progress.
• Properly evaluate settlement offers from insurance companies to ensure the highest payout before sending Letter of Guarantee
• Process internal and third-party GAP claims in a timely manner
• Communicate inter-departmentally as needed
• Track and update insurance payments
• Assist with CPI policy related questions
• Provide excellent customer service internally and externally

Position Qualifications:

• Must have a high school diploma or equivalent
• Must have a minimum of (2) years relevant office experience, preferably in the auto industry
• Must have strong communication and organization skills
• Experience with Insurance claims strongly preferred
• Must have excellent verbal and written communication skills
• Must be detail oriented and diligent in follow-up
• Must have strong customer service skills
• Must be computer literate (experience with collection application software and Microsoft Office)

ACC Values

Our top employees bring our values to work every day! Being DRIVEN is not something we say, it is something we live by:

• Dependable – Keep promises. Support and depend on teammates. Actions match words.
• Respectful – Value differences. Communicate openly and respectfully. Share credit and appreciate the work of others.
• Integrity – Take accountability for behavior, action, and results. Be honest and ethically unyielding and hold others to the same standard. Have the courage to make mistakes and the wisdom to learn from them.
• Versatile – Welcome change and adapt to new opportunities. Challenge the status quo: fresh ideas are welcome.
• Engage – Commit to the success of the team. Make sure the job gets done right, the first time. Demonstrate a sense of urgency. Be Nimble.
• Nurture – Foster relationships. Uphold the values of the organization. Give back to the communities we serve.