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At Automattic, we have the power to create opportunities for people in every corner of the earth. We offer people flexible, challenging and rewarding careers with true impact and scale. You could be on the outskirts of a jungle, living a nomadic life out of a van, in a major city or a small town that doesn’t have a central business district—as long as you have an active Wi-Fi connection, you could be an Automattician.
We're a distributed company with more than 1900 Automatticians in 96 countries speaking 120 different languages. We’re the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, and more. We believe in making the web a better place.
Our common goal is to democratize publishing and commerce so that anyone, anywhere can tell their story or sell their product. We're looking for seasoned Technical Account Managers to join our product teams on WordPress VIP, Special Projects, and Newspack.
You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites; helping newsrooms take control of their online publishing; helping businesses with their digital transformation; or working with some of the most influential companies in the world to get the most out of WordPress.
Your style is to get things done while reducing friction for your colleagues and customers, to respond rapidly when called upon, as well as being proactive. You view our customers as partners and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales.
In addition, you have experience with:
Prospective Technical Account Managers will be evaluated by the WordPress VIP, Special Projects, and Newspack teams. Candidates may indicate a preferred area of interest.
As a TAM for WordPress VIP, you will help drive our Enterprise customers’ adoption of the VIP platform by managing and understanding our customers and partners from discovery, through launch, and beyond. WordPress VIP TAMs are the principal operational customer contacts for the ‘voice of the customer’ internally. You will influence how our customers best engage with our platform and complementary Automattic products and services.
As a TAM on the Special Projects Team, you will regularly audit, review, and recommend improvements to customer sites and work with designers and developers to implement those recommendations. You'll draw on your project management, organization, and communication skills to move large scale site-builds forward.
As a TAM for Newspack, you will work directly with our growing roster of small- and medium-sized news publishers to migrate their sites to WordPress and launch on the Newspack platform. You'll troubleshoot technical and editor-facing issues as they arise, work with publishers to leverage and optimize Newspack's feature set, and drive adoption of best practices in digital news publishing and monetization. You’ll also work closely with our product engineers to refine the Newspack product based on experience, expertise, and publisher input.
We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity, and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
Full Time
08/16/2022
11/18/2022
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
01/04/2022: Charlotte, NC
Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
02/13/2022: Modesto, CA
Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
01/24/2022: Burlington, VT
The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
03/09/2022: Greensboro, NC
They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
02/03/2022: Anderson, IN
View more details on Technical Account Manager salaries across the United States.
02/05/2022: Chillicothe, OH
Extensive experience within a technical or account management area.
12/23/2021: Madison, WI
Help drive team expertise and technical thought leadership.
01/21/2022: Mcallen, TX
Proven ability to consult and be consulted on topics requiring product/technical expertise.
12/22/2021: Lubbock, TX
Step 3: View the best colleges and universities for Technical Account Manager.