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Guest Services Manager
Other 6 Months Ago
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Autograph Collection Hotels is Hiring a Guest Services Manager Near Sydney, FL

Job Number 22155798
Job Category Rooms & Guest Services Operations
Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour. Fuelled by our love of the hyperlocal, Pier One is home to 189 designer rooms and suites, Sydney’s leading event venues, awarded restaurant The Gantry, and vibrant pier with waterside bar and dining offerings.

An exciting opportunity exists for an experienced Guest Services Manager to join the talented Pier One Sydney Harbour team. 

What we ask of you

  • A genuinely warm & welcoming demeanor 
  • Guest relations or front office supervisory or management experience 
  • Personable communication skills 
  • Availability to work weekends and night shifts 
  • Energising motivation - its infectious - no job is too big or too small 
  • A passion for the industry, a want to be the best in service - and the best in lifestyle 
  • A desire to innovate and create. Our guests come to experience a life less ordinary. 
  • A natural-born storyteller 

How you will make an impact

You have a respect for craft and are motivated by the art of living a Sydney lifestyle. You are inviting, a little surprising, attentive and inclusive. You are sociable, expressive, a mover and shaker, and have a love of service and style.

What you will do

  • Ensure efficient, friendly and professional service is provided to all guests. 
  • Influence the team and assist in progressing their career goals 
  • Warmly welcome & serve our guests.
  • Be an expert on the hotel, know it inside and out to ensure our guests receive a mind blowing service experience. 
  • Meet & connect with our guests and give them an experience beyond their expectations 
  • Offer intuitive service and understand their varied needs whether it be a business meal, date night, a doggie degustation (thats right, pups can dine here too!), ladies who lunch or gents that brunch - know what and how to best approach any service situation and blow their mind 

Perks, Rewards, Motivations

  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage, including our hatted restaurant The Gantry 
  • The best hotel training opportunities produced independently by Pier One Sydney Harbour and internationally recognised training programs by Marriott International 
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy 

Join our team by clicking apply today!

Please note full AU working rights are required and only suitably experienced candidates will be contacted for interviews. No agency assistance is required at this time. 

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability. 

Job Summary

JOB TYPE

Other

POST DATE

09/09/2022

EXPIRATION DATE

12/12/2022

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The job skills required for Guest Services Manager include Guest Service, Front Office, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Manager. Select any job title you are interested in and start to search job requirements.

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