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Our Refugee Clinic at Aurora Mental Health Center (AuMHC) specializes in providing culturally responsive mental health care for refugees and immigrants across the lifespan. Our teams are multicultural and multilingual. The ideal candidate has strong experience with refugees/immigrants and is passionate about working with this population, is flexible and collaborative, and speaks one of the languages spoken by the clients we serve. Languages include: Nepali, Burmese, Swahili, Arabic, Karen, French, Dari/Farsi, Sango, and Spanish. We are seeking a full-time multilingual Client Service Representative (CSR) at to join our awesome team! Our CSRs provide administrative support and coordinate tasks associated with front desk duties. The CSR is responsible for maintaining a calm, courteous and professional demeanor at all times and protecting clients rights by maintaining confidentiality of personal and financial information.
Shift.
We are hiring a full-time CSR to work Monday - Friday 9:00 am - 6:00 pm or 9:30 am - 6:30 pm. We offer a flexible hybrid work scheduled, working in-person up to 3 days a week and work-from-home 2 days per week.
About you.
The ideal candidate should have a strong emphasis in providing Exceptional Customer Service, in person and telephonically. We work with a very diverse population here in Aurora, CO also providing services to the underserved population. Our client base are kids to older adults. Candidate must be calm, courteous and professional in every interaction. Candidates will be working with multi-disciplinary teams. Having strong organization skills and the ability to multi-task will be essential in maintaining great organization for team. Having clear and concise communication and technology competency are key in this role. The ideal candidate should have strong organization skills, be highly collaborative, and enjoy working with teens and adults. Having experience in verbal de-escalation is preferred.
Responsibilities:
Requirements:
Required Vaccinations and TB Test.
AuMHC has prioritized the health and safety of our clients and staff and requires all employees to be fully vaccinated against Covid-19, receive an annual influenza (flu) shot, and receive negative TB test results prior to their first day of hire. Proof of both vaccinations and negative TB test will be required upon your first day of employment. Medical and religious exemptions may be requested for either COVID 19 vaccine or annual flu shot.
Salary for this role. Starting wage is based on experience and company equity.
Bilingual Language Differential Pay. *rate depends on language requirements for the position and candidate's fluency.
Benefits:
*Eligible for benefit if working 30 hours per week or more
Our Mission.
The Aurora Mental Health Center is dedicated to helping people Live Life to the Fullest. If you are passionate about our Core Values; Passionate Caring, Rising to the Challenge, Honoring and Respecting all Persons, Believe in Resilience and Putting Client and Community First, we would like to invite you to join our family!
We are an Equal Opportunity Employer.
AuMHC and subsidiaries are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We are committed to maintaining an environment that respects the dignity of each individual in our community. We do not tolerate discrimination in any form or context including harassment or exclusion.
Diversity Statement.
We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.
Other
Ancillary Healthcare
$33k-40k (estimate)
11/16/2022
01/14/2023
aumhc.org
AURORA, CO
25 - 50
Private
DEBBIE STAFFORD
$5M - $10M
Ancillary Healthcare
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Planning and making a schedule for the monthly meetings with the clients.
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A Client Services Representative needs to be familiar with every part of a site.
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Review the job description for a Client Services Representative.
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