Company Description

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA , individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Job Description

The mission of the financial aid office at Augsburg is to meet students and families where they are while providing them with the tools and skills necessary to pay for college. The Financial Aid Counselor will provide student-centered counseling and aid processing for a wide breadth of functions within the department.

PRIMARY RESPONSIBILITIES: 

• Counsel on all aspects of financial aid; which includes in-person/virtual meetings, student service window, phone, and email conversations.
• Obtain and evaluate confidential information from the student and family in order to advise on eligibility for aid, aid application process, and college financing options.
• Provide accurate information regarding a wide range of topics relating to both student financial aid and student accounts.
• Assist with the processing of federal, state, institutional and external funding which may include duties like administering outside scholarships, federal verification, student outreach, and etc.
• Present financial aid and financial literacy material to small and large groups; This may include orientations for new students, outreach events, financial literacy events, and etc.
• Other duties as apparent or assigned by supervisor(s).

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• Typical work environment is an office.
• Regular computer use.
• Sedentary work for long periods of time. 
• Long or irregular work hours during seasonal need.
• Intense work environment including frequent interruptions, possibility of working with families and students in emotional situations.

Qualifications

MINIMUM QUALIFICATIONS: 

• Bachelor's degree required.
• Two years related experience required; examples may include financial outreach and education, college access advocacy, higher education administration, education, counseling, banking or finance.

PREFERRED QUALIFICATIONS: 

• Demonstrate cultural competency and actively seek to grow in this area.
• Strong communications skills, including ability to actively listen; professional written communication skills; public speaking skills.
• Skilled at offering sound guidance to families/students in challenging situations. Able to explain and apply federal, state and institutional policies to a vast array of situations and processes.
• Ability to solve complex problems involving student aid issues and processing anomalies.
• Accountable for accuracy of work; demonstrates attention to detail and thoroughness.
• Ability to take leadership roles on projects; demonstrates initiative, research solutions, adept problem solver.
• Ability to work independently with little supervision.
• Skilled at working with intergenerational colleagues and families.
• Effective time management skills.
• Ability to balance working within both the context of ambiguity and regulation.

Additional Information

Benefits at Augsburg

Augsburg University offers a competitive and comprehensive total rewards program including: 

• Medical, dental and vision coverage

• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility

• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US

• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire

• Employer-paid STD, LTD and life insurance

• Enhanced Employee Assistance Program (EAP) for all employees

Augsburg’s Statement regarding COVID-19 Vaccinations

For the safety of our students, employees and the community in which we live and work, Augsburg requires all employees to be vaccinated against COVID-19. For individuals who are unable to be vaccinated due to religious or medical reasons, Augsburg offers exemptions and accommodations.

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: [email protected].