About the Company:

Atlas transforms the way care delivery organizations deploy and manage comprehensive Mobility programs through our innovative Mobility Technician Model and Mobility Cloud Platform. Mobility Technicians are specially trained and become integrated into each facility. They help empower care staff through supportive bedside training methods, reducing provider injury, mitigating risk, and boosting caregiver morale. Along with the Mobility Technicians, we embed the Mobility Cloud, our proprietary software system, into each facility. This provides real-time task tracking and scheduling, enabling efficiencies and improvements. We are already changing the lives of healthcare professionals and their patients, but we feel we can do so much more. To do this, we need professionals like you who can help advance our systems to the next level. We will stretch your skills and elevate your ability to grow personally and professionally.

This is a ground level opportunity for the right person to support the technical needs of our client- based teams across the United States. During this journey, you will find opportunities to grow and contribute to saving and improving people’s lives!

About the Role:

As part of the IT department, the IT Support Specialist will assist in prioritizing, documenting, and actively resolving technical support requests from our users in a timely manner. They will also assist in the setup and deployment of systems and equipment while providing any necessary training. This job involves talking to users in person, over the telephone, communicating via email and chat, and working in a busy support environment. You are expected to enjoy working with people and have excellent written and verbal communication skills. This full-time non-exempt position is based out of Atlas Lift Tech Headquarters in San Ramon, CA

Duties and Responsibilities:

● Install and configure new technology to be used by the company, such as hardware, operative systems, and programs or applications.

● Provide assistance with the deployment and training of devices and systems to new employees.

● Set up workspaces for new employees with items such as but not limited to; phones, access to power, access to internet, monitors, printers, general office furniture, and other office accessories.

● Give regular maintenance to existing hardware and computer systems.
● Set up profiles, emails, and issuing access passes for new employees and assisting in password-related issues.
● Provide assistance to company staff with technology-related issues:
● Troubleshoot systems and applications; find solutions for any issue and implement the solution
● Write reports on the status and inventory of all hardware and software in the company.
● Implement and assist in the roll out of new applications or operating systems:
● Research potential new applications to fill a need for the company;
● Evaluate new applications and install them on all systems in the company

Skills and Qualifications

● Minimum 2 years of experience in an IT Support role
● Minimum of 1 year experience supporting macOS & iOS operating systems and a variety of software, hardware, and applications
● Exposure to remote access technologies for support and office connectivity (Screenshare, TeamViewer)
● Intermediate knowledge of Microsoft Office 365
● Minimum 1 year of customer service experience – must have a positive attitude
● Ability to successfully complete multiple assignments, under moderate stress levels
● Need to be able to stay organized and work with moving parts, moving targets, and unanticipated situations
● Must be flexible and able to handle multiple priorities
● Days are not structured; something new every day; be able to thrive in moments of chaos
● Excellent verbal and written communication skills
● Excellent troubleshooting and critical thinking skills
● Ability to work independently and as part of a team with minimal supervision
● Must be able to work efficiently and have a high attention to detail
● Ability to lift 50 lbs
● Ability to sit for extended periods of time
● Ability to be physically present at the designated work location during business hours

Preferred Qualifications

● Associate's Degree in IT or CIS
● IT or CIS related certifications
● Experience with systems such as JAMF Pro, G Suite, CrashPlan, Zoom, Adobe
● Experience with Helpdesk Ticketing Software such as Zendesk
● Networking experience
● Experience in healthcare or a medical office a plus
● Experience working with various IT hardware, like installing Wi-Fi access points, network jacks and crimping Ethernet cables, etc.

Atlas Lift Tech, Inc. provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Atlas Lift Tech is a fast-growing start-up in the healthcare space. Our mission is to enhance patient safety while preventing employee injury. Join the team!

Job Type: Full-time

Pay: $55,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• San Ramon, CA 94583: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Ticketing System: 1 year (Preferred)
• Mac OS and iOS: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: One location