Description

Responsible for professionally greeting and assisting clients, providing exceptional customer service and managing the responsibilities of the AHS Veterinary Hospital front office.

• Serve as first point of contact for veterinary hospital, professionally greeting all clients
• Address walk-in appointments, over-the-counter sales and walk-in inquiries
• Offer clients educational information and coordinate for special needs clients
• Manage lobby wait times and coordinate walk-in availability
• Answer all incoming calls
• Return voicemails and select email inquiries
• Conduct reminder calls and schedule upcoming appointments
• Coordinate surgery and drop-off, check-in and check-out with inpatient technician
• Enter appropriate information in Pet Point database when pets adopted from AHS are seen in clinic
• File and maintain patient medical records, ensuring that required documentation is accounted for; scan documentation into patient file
• Process client payments according to established protocol and apply charges to patient account in Cornerstone software
• Collect funds and processes credit card payments
• Process end-of-day paperwork and financial reconciliation
• Deposit daily cash drawer
• Maintain lobby and front desk cleanliness
• Report special food orders for approval from Hospital Manager
• Maintain front desk supplies and requests for appropriate cash change
• Provide general support as needed for medical staff and management
• Other clerical duties as assigned

Qualifications

• High School Diploma or GED
• Minimum of one to three years veterinary practice experience
• Excellent phone etiquette
• Excellent verbal and written communication skills
• Excellent interpersonal communication skills
• Customer Service driven
• Strong organizational skills and attention to detail
• Ability to work independently with minimal supervision
• Ability to multi-task and prioritize
• Proficiency with Microsoft Office Suite
• Cornerstone and/or Pet Point software experience preferred
• Performs work in an office setting
• Potentially subject to animal bites and scratches
• Frequent walking, standing, bending and stooping
• Must be able to lift, push and pull up to 50lbs, with reasonable accommodations