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Description
SUMMARY
The Service Support Coordinator will be assisting all branches with billing, dispatching and special projects. They will be covering different positions depending on the needs at that time. This position is very fast paced, and will require the ability to multitask, while maintaining composure and excellent customer service.
JOB DESCRIPTION
Assist all branches in billing work orders
Assist in taking service calls and dispatching for any branch when needed
Posting technician time
Set up new PM contracts in NDS (company operating system) when needed
Assist in typing up quotes or the follow up process
Assist in obtaining P.O. numbers for customers for processing invoices
Work with technicians on outstanding WIPs
Work with CSS and Service Managers on quarterly PM rate changes and making the changes in the system
Work with Service Managers on territory changes and make needed changes in the system
Assist in covering vacations or leaves for all locations when able
Requirements
SKILLS/RESPONSIBILITIES
Intermediate computer and typing skills
Professional demeanor at all times
Must be proficient in Microsoft Office suite
Prefer experience with NDS software
Must have superior customer service skills
WORK EXPERIENCE REQUIREMENTS
Minimum preferred: 2-3 years’ experience in a related field which includes scheduling and dispatching drivers.
EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS
Minimum – High School Diploma; College Degree Preferred
WORK CONDITIONS/PHYSICAL DEMANDS
This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS"). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace
Full Time
$34k-41k (estimate)
05/06/2023
06/21/2023
The job skills required for Service Support Coordinator include Customer Service, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Support Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Support Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Support Coordinator positions, which can be used as a reference in future career path planning. As a Service Support Coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Support Coordinator. You can explore the career advancement for a Service Support Coordinator below and select your interested title to get hiring information.