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Position Summary
The Call Center Supervisor reports directly to the Call Center Manager and is responsible for the management and progressive improvement of the call center representative team. The Call Center Supervisor directs and controls the call center daily directives to ensure that the call center is meeting the needs of the customers. The Call Center Supervisor spends time on the call floor with representatives and is available to the call center team for assistance at all times. The Call Center Supervisor is also responsible of monitoring the training, development, and overall performance of the call center team.
Essential Job Functions
Required Qualifications
Preferred Qualifications
Physical/Environmental Demands:
Benefits:
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Other
Wholesale
$73k-96k (estimate)
11/30/2022
12/30/2022
MONTEBELLO, CA
500 - 1,000
2010
JIM KEUROGHLIAN
$200M - $500M
Wholesale
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Initiative, Coordination, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
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A Call Center Team Leader manages a team of call center employees at many levels.
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A Call Center Manager leads a staff of call center support agents.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.