Recent Searches

You haven't searched anything yet.

5 Technical Account Manager Jobs in Remote, NY

SET JOB ALERT
Details...
Ateliere Creative Technologies
Remote, NY | Full Time
$83k-112k (estimate)
9 Months Ago
DUMAC BUSINESS SYSTEMS INC
Remote, NY | Full Time
$65k-87k (estimate)
11 Months Ago
U339 Alcon Vision, LLC. Company
Remote, NY | Full Time
$111k-154k (estimate)
2 Weeks Ago
PRECISION OPTICAL TRANSCEIVERS INC
Remote, NY | Other
$83k-112k (estimate)
8 Months Ago
T-Mobile USA, Inc.
Remote, NY | Full Time
$79k-106k (estimate)
3 Months Ago
Technical Account Manager
$83k-112k (estimate)
Full Time 9 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Ateliere Creative Technologies is Hiring a Technical Account Manager Near Remote, NY

Description

Would you like to be part of a team helping some of the industry’s top media and entertainment companies migrate their workflows to the cloud? Ateliere Creative Technologies is leading the shift with the only digital supply chain platform based entirely on the cloud. As an Ateliere Account Manager, you will have the exciting opportunity to deliver innovative solutions that truly change the way people work with content. 

If you’re naturally a helper, enjoy assisting people with software application issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Your responsibilities will include resolving application issues and providing direct technical support. You will use direct communication, email and chat applications to give clients quick answers to simple technical issues. For more complex problems you will be the customer’s voice to our product and development engineering teams.

In this role, you will

  • Be the primary point of contact for a customer with technical questions or issues
  • Research, analyze, and diagnose application and related technical problems, and identify solutions
  • Have the ability to quickly understand the root of the problem
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their application is fully functional after troubleshooting
  • Actively assess, maintain and monitor the platform on behalf of clients
  • Track computer system issues through to resolution, within agreed time limits
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with clients

Mandatory Qualifications:

  • Positive personality, a sense or awareness of urgency where appropriate, and great communication skills
  • Good understanding of SaaS technologies, computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to prioritize and manage several milestones and projects efficiently
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to accept constructive criticism and customer feedback regarding their experience with software or IT services

A perfect fit if you have:

  • 2 year experience supporting SaaS cloud applications for large organizations with fast-paced and urgent projects, including working directly with C-level execs
  • Experience with AWS, Azure, and/or Google Cloud
  • Knowledge of Kubernetes, Docker, Jenkins
  • Media and/or Entertainment production experience or experience supporting applications for an M&E company
  • Experience working in a startup environment

Compensation & Benefits

  • Competitive Salary
  • Competitive Paid Time Off
  • Benefits including Medical, Dental, Vision, 401K
  • Modern offices in major cities
  • Unlimited PTO, with a great work/life balance
  • Remote work

Job Summary

JOB TYPE

Full Time

SALARY

$83k-112k (estimate)

POST DATE

06/09/2022

EXPIRATION DATE

08/04/2023

Show more

Ateliere Creative Technologies
Remote | Other
$151k-197k (estimate)
2 Months Ago
Ateliere Creative Technologies
Full Time
$110k-139k (estimate)
4 Months Ago

The job skills required for Technical Account Manager include Communication Skills, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager. Select any job title you are interested in and start to search job requirements.

For the skill of  Communication Skills
Movin' Mobility
Full Time
$68k-106k (estimate)
Just Posted
For the skill of  Problem Solving
Revise Clothing/Vanilla Star Jeans
Full Time
$50k-64k (estimate)
1 Day Ago
Show more

The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.

Atlan
Full Time
$105k-144k (estimate)
Just Posted

If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Account Manager job description and responsibilities

Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.

01/04/2022: Charlotte, NC

Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.

02/13/2022: Modesto, CA

Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.

01/24/2022: Burlington, VT

The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.

03/09/2022: Greensboro, NC

They provide reports to product developers and stakeholders product performance and track account metrics.

12/31/2021: Binghamton, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Account Manager jobs

Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.

02/03/2022: Anderson, IN

View more details on Technical Account Manager salaries across the United States.

02/05/2022: Chillicothe, OH

Extensive experience within a technical or account management area.

12/23/2021: Madison, WI

Help drive team expertise and technical thought leadership.

01/21/2022: Mcallen, TX

Proven ability to consult and be consulted on topics requiring product/technical expertise.

12/22/2021: Lubbock, TX

Step 3: View the best colleges and universities for Technical Account Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more