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Lead Retail Technician, Electronics Repair
Our Lead Retail Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.
At Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Starting Pay - $18.50 per hour uncapped sales & repair commission potential
· Average commission potential of $300/month & Top commission potential of $1,000/month, based on performance
We take care of you (benefits/perks):
· Competitive hourly and incentive-based pay
· Generous medical, dental and vision benefits program
· 401(K) retirement savings plan with employer match
· Paid time off
· Tuition reimbursement
· Ongoing training to grow your skills
As a Lead Tech, here’s what you can expect to do:
We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.
· Perform repairs on all devices
· Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
· Supervise, train and coach tech experts
· Stand in as store manager when needed
· Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
· Ensure all work orders (WOs) are addressed by end of day (EOD)
· Oversee all buybacks and return material authorizations (RMAs)
· Manage back of house (BOH) and ensure new processes and procedures are followed
· Order and manage inventory
· Ensure PPE supplies are ordered and utilized, and safety standards are met
Here’s what you’ll bring to the team:
· 1 years of retail supervisory experience or equivalent
· 6 months of smartphone repair experience or equivalent
· High school diploma or GED (preferred)
· Inventory supervisory experience; inventory counts, live inventory management or equivalent
· Proficient in Microsoft Office with an emphasis on Excel
· Effective verbal and written communication skills
· Customer service skills
· Motivation to meet and exceed evolving key performance goals
· Technical, problem-solving, and organizational talents
· Ability to work flexible hours, including weekends and holidays
· Reliability and flexibility in difficult situations
· The ability to quickly adapt in an ever-changing environment
Get to know us: As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.
Full Time
Retail
$49k-65k (estimate)
09/22/2022
04/03/2023
asurion.com
ARCOLA, VA
7,500 - 15,000
1994
$3B - $5B
Retail
The job skills required for Lead Retail Associate, Electronics Repair include Customer Service, Problem Solving, Microsoft Office, Products and Services, Written Communication, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Retail Associate, Electronics Repair. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Retail Associate, Electronics Repair. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Retail Associate, Electronics Repair positions, which can be used as a reference in future career path planning. As a Lead Retail Associate, Electronics Repair, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Retail Associate, Electronics Repair. You can explore the career advancement for a Lead Retail Associate, Electronics Repair below and select your interested title to get hiring information.