MUST have travel reservation OR cruise line reservation EXPERIENCE!!!!

FULLY remote ! $20 an hour

Description:

Position Summary:

This position is primarily responsible for selling the company Product to Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.

Essential duties and responsibilities include, but are not limited to the following:

- Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.

- Handles inbound sales lead calls to convert calls into sales.

- Emphasizes salable features, quotes prices, and payment terms.

- Takes payments accurately.

- Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.

- Answers questions and recommends corrective services to address customer complaints.

- Overcomes technical and business objections of prospective customers.

- Builds and maintains customer relationships.

- Oversees quality control of bookings to maintain integrity of product.

- Handles high call volume, navigates system software, and utilizes Outlook.

- Books cruises, generates invoices, and follows up with travel agents and/or direct guests.

- Develops and nurtures relationships with travel agencies and/or direct clients.

- Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.

- Requests air quotes through in-house air department.

- Quotes prices and payment terms.

These are NOT Call Center candidates. They want people similar to Beachbody but prioritize experience and ability to speak to people more than customer service experience.

Travel experience is a huge plus so airlines or cruise lines (there are quite a few in this area)

They are looking for scheduling, organization and ability to adapt more than customer service experience.

Skills:

Customer service, reservations, travel industry, Call center, Customer support, Help desk, Technical support, Troubleshooting, Chat support

Top Skills Details:

Customer service,reservations,travel industry

*** If you are interested please send an updated resume to handerson@astoncarter.com***

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.