Title: Customer Service Representative

Position Overview:

We are seeking a highly motivated and customer-oriented individual to join our manufacturing company as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, who are primarily government agencies and contractors. You will be required to maintain a positive relationship with clients, respond to inquiries, provide information about products and services, and assist with any issues or concerns that may arise. Additionally, you will work closely with our sales team to ensure that our customers receive the best possible service.

Responsibilities:

• Serve as the primary point of contact for customers, both internal and external, providing prompt and courteous assistance via phone, email, and other communication channels.
• Answer inquiries regarding product availability, pricing, order status, and technical specifications.
• Process orders accurately and efficiently, ensuring all required information is captured and documented.
• Address customer concerns and complaints in a timely and professional manner
• Develop a deep understanding of our products, manufacturing processes, and quality standards.
• Provide technical support and troubleshooting assistance to customers, guiding them through product installations, usage, and maintenance.
• Stay up-to-date with product specifications, features, and industry trends to provide accurate and comprehensive information to customers.
• Maintain accurate and up-to-date customer records, including contact information, interactions, and order details.

Requirements:

• High school diploma or equivalent is required.
• Previous experience in customer service, preferably in a manufacturing

This job description is intended to convey the general nature and level of work expected of this role. It is not exhaustive and may be subject to change to

meet the needs of the organization.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.